Applebee's Grill + Bar — Restaurant in New York

Absolutely horrible service the waiter(Sofia) was rude from the get go and treated me and my friends horrible. The table to we got seated at was so tiny and cramped and in the corner of the store not to mention how untidy the atmosphere was there. Then when my friend asked for buffalo sauce she was so rude and had an attitude with my friend who asked for a simple request. As a restaurant server I would assume she would understand when someone asks for a a side of sauce?? We approached her with nothing but RESPECT however she had the craziest attitude.then after 30 minutes to an hour of waiting another server came and told us how the order she wrote down for us got “lost” . At first we were going to leave however we decided to stay then we told her our order AGAIN and she said that it would come out quick. We waited for another 30 minutes to an hour. We finally got our food at around 10:30( keep in mind the store closes at 11), but by the time the food came we had all emotionally moved on.Then within the first five minutes of eating she places the bill and we asked if we could order the chocolate lava cake, then she had an attitude and said no because the kitchen is closed. First of all if you actually gave us the food when we ordered it we couldn’t be asking so so close to closing but she literally gave us our food 30 minutes before closing even tho we were there since 9pm. However she did end up bringing the lava cake.The food was a whole different story it was so underwhelming the fry’s tasted like they were microwaved and I got the sweet and spicy chicken sandwich. Word of advice DO NOT GET IT ITS DISGUSTING THERES SO MUCH SAUCE if you have high cholesterol you would probably die. 30 minutes after getting our food she came back and asked how we are paying and we told her to give us a minute because everything we had to experience wasn’t even worth a dime. Then we addressed our concern to her and asked if we could get compensation for our time (2 hours) and the food then she had the craziest attitude and said “you bring up an issue 6 minutes after closing” and snatched the receipt but it fell which was kinda embarrassing for her. Then she came back and slammed the receipt on the table and said “we took 10 dollars off that’s the most we can do” we still kept urging that what we have to pay wasn’t worth it after all the time waste and btw I only took a bite out of the disgusting spicy and sweet sandwich. She then snatched the receipt again. And then said she took off the lava cake and we kept insisting that this price isn’t worth our experience. She then told us her sob story but her having a tough day shouldn’t be transferred onto people who were nothing but kind and just wanted to eat food. She kept getting heated while we were all nonchalant so another server came and handled everything so she stomped away.Girl relax. We ended up getting 50% off our meal which still wasn’t worth it after how the waiter Sofia treated us. She was smiling and laughing with everyone else but us. What’s going on??? This location needs to get workers who pass a behavioral interview before hiring. Please save your money, time and sanity and just go...

Take your business elsewhere if you can. Firstly this place is extremely small and very tight especially if you're placed in the center area with square tables like we were. As if that wasn't bad enough a million people are brushing past you while you're trying to eat it's rather uncomfortable and annoying. The photographer needs to find another job. There's not enough space for him to be running around taking pictures and trying to sell them. You're not BBQs. . .No offense. As far as the staff go. The waiters seemed a bit inconvenienced but we were taken care of by Nellie (I think that's her name, I don't have the receipt.) She was very kind. However, I've taken the time to write this review for that Mrs.Puff looking hostess of theirs. She needs to be fired immediately. The nasty look on her face is an immediate put-off. She caught an attitude with me because I asked to be sat in a booth. If there was no room or something I'd understand. I saw three empty booths with my own eyes and she still refused. At first, I didn't say anything. I figured maybe it was because it was a small party (two people). However, the more people that came in, I noticed that every single group that came after us she sat them in a booth. There were parties of two and parties of four. They all had something in common, now, I don't want to assume it was a race thing but that's the vibe it gave as every family she sat in a booth (the same booth that was unavailable to me) was white. Not to mention the fact that they were seated before people who were there waiting for longer. Anyway no big deal I wasn't even going to write a review. That changed when she walked past our table with her cell phone in hand and a tray up to her face. I won't say she was recording us but I'm about eighty percent sure that she was or at least trying to because who does that? Even if she wasn't, she shouldn't have her face that close to anything she's serving to customers. She also decided to talk to her co-workers about the situation. I watched them point over to us, look at us and continue talking. There's no need for that, especially when you have customers waiting to be seated. It's very unprofessional. I also want to add that she went out of her way to cover her name tag every time I tried to get a glimpse of it. She walked past the table spinning in circles so I couldn't see it. When I left the restaurant I tried to get another look and she covered it with a menu. The atmosphere is not it. The layout is terrible. The food is also nasty the quesadilla is greasy and the cheese is packy, the chips are stale and taste like oil. Just please go somewhere else. Don't support this location. It sucks. Shout out to Nellie,...

I went here for a farewell dinner for my friend Kevin who insists Applebee's is his favorite restaurant, which is one of those things that I think started as a bit but gradually became real. For some reason the enormous screen in the middle of the restaurant played an infomercial for hearing aids which was pretty goofy and then got goofier when it played again in it's entirety and when it started playing in full a third time we were totally enthralled with how much space was being given in this restaurant to selling hearing aids. So as you can imagine when it stopped we were a little disappointed that something normal would be coming on to the enormous screen. So boy were we in luck (?) when a new infomercial started playing for Operation Smile which is a charity that does surgery on children with deformed mouths. The sound wasn't on so I don't know why the children's mouths are deformed but I saw a ton of screaming children with extremely deformed mouths getting surfery, EASILY the most childrens' mouth surgery I've ever seen in a restaurant. At one point there was a still photo on screen of a child with an exploded mouth and just the word "nightmare." And I wouldn't call children having horrible and seemingly quite painful deformities "funny" per se, it's very sad and horrible and I'm glad they're getting surgery so they can have good lives, but watching a 30 minute infomercial play twice (we left midway into the second screening) absolutely chock-a-block filled with footage of horribly deformed children screaming in fear and pain while everybody's like ordering onion rings and complaining about how their milkshake has a bunch of ice in it (weird move, weird way to make a milkshake) was one of the most surreal and hilarious experiences of my life. I'd get into conversation, eat some of my food and for just a second I'd forget about the screaming children show and then I'd look up and oh wow that is still on we are fully committed to this being what's on! And since we were there mostly as a kind of really expensive joke to celebrate a friend it was basically a bonus but I have to imagine if like a family with a bunch of kids went there for somebody's birthday they probably would not like seeing mouth surgery while they eat. I'm fairly certain at Chili's they don't show mouth...