Good times deli — Restaurant in New York

The guy at the register is friendly and helpful. However the food is off; I ordered lamb over rice and it was inedible. The lamb was hard like rocks or dog pellets. It’s as if they had it forever and kept reheating it until it was like jerky. I got sick. When I brought it to the store persons attention a few days after my stomach illness, he apologized and gave me a free piece of cake. I didn’t eat there for a very long time. I retried it again today; the guys on the grill truly don’t listen; they added grilled onions. I never said anything about onions, I have horrible reflux… When the person at the register asked the guys on the grill to make it over, they argued and became defensive. I get back to my desk and start to eat the sandwich and literally bite into an onion. I called the store’s listed number 7 times without any answer. I won’t be going back, no respect for the...

I ordered a sandwich to be cold on a hero so I could pay for it with EBT & the guy making the sandwich gives me it hot. When I tell the cashier upfront I asked for it cold the guy who made the sandwich starts yelling at me saying I never asked for it to be cold. He then repeats to me “you said hero cold” so literally proving I asked for my sandwich to be cold but he just assumed it meant I only wanted the bread to be cold. Then he didn’t want to make the sandwich for me & told me to go elsewhere.

How are you gonna be mad at me because you can’t follow instructions when that’s your JOB??

In the end the cashier let me pay for it with EBT but then told me to let them know I want my sandwich to be cold next time as if I never said that & as if I don’t come to that deli damn near everyday always getting a cold sandwich with my EBT...

Definitely was not a “Good Time “ came in when it was not busy. Like 3 customers were in the store with me. We all go to order sandwiches with the exception of one person who got a salad and all 3 sandwiches the deli men did wrong… their were two behind the counter so idk what was so hard about it. Someone asked for no ham and received ham. The other asked for Mayo and didn’t get mayo and I asked for a hot sandwich and got it cold…. I was the only one who told them to please heat it up and the Deli guys was very rude huffing and slurring things in Spanish. Uncalled for I won’t be going back. If you don’t know how to listen to instructions why work...