Burger King — Restaurant in New York

So mom and I went in to grab food for ourselves and to take food back home for the family. I get on the line for the kiosk and my coupon code wasn't recognizable. I had to get on the cashier line. The first cashier was very pleasant, energetic and helpful was smiling ear to ear. She provided excellent customer service. I made another order, with another cashier, for one out of two guys in there asking folk for money for food. That cashier wasn't pleasant. She wasn't smiling and seemed either tired or down. She was moving real slow and seemed to not want to be there. It took a little while to get my first order which was a double cheeseburger, 2 bacon cheeseburger, large fries and onion rings plus a coke no ice. My onion rings were overcooked. They didnt look appetizing but I ate them. My second order I receievd quickly which was a nuggets and fries meal. The place was packed. The lines to order moved quickly. Food pick up for some took a long time. Some folk...

Horrible customer service. Bethany the cashier accidentally overcharged my card which resulted in an over draft fee. When asked to cxl the order she told me it would not be back in my account until 4 to 5 days after. I asked to speak to the manager whose name is Tiffany. Tiffany goes on to tell me everything is fine they wont charge me my overdraft fee as if she's worked at Chase before and knew their policy. After about 30 minutes on the phone with my bank disputing the charge they tell me they will not take the overdraft fee off. When I ask for Tiffany again i was told she left. What kind of manager leaves without finishing or resolving an issue? I then asked for the name of whoever Tiffany reports to in which I was told they didn't think they could give that information. So if I have an issue with a manager I guess I have to make a complaint about the manager to herself? Do NOT come to this place. Ghetto...

Worst experience at a "fast food" restaurant. I ordered my food at the kiosk at 8:05. I got my receipt from cashier at 8:23. I waited until 9:15 pm for a chicken sandwich, fried and a frappe. But after waiting 50 min for my food I was told there were no frappes. I asked for my money back on 3 different occasions, I was blown away by the offer of another chicken sandwich as a substitute for my frappe. I mean why would I want another sandwich? I'd be there til the next day waiting for it. The staff were making whatever sandwich they felt like. There were more than 20 burgers they made and none of them were being given out to anyone in the line. Most incapable group of individuals desperately in need of proper training both at work as well as at home. Absolutely the...