Cap't Loui Brooklyn - Cajun Seafood Boil — Restaurant in New York

It was my mother’s birthday and I wanted to take her somewhere that offered good food and drinks and after being recommended this place a few weeks ago by a friend I decided to give it a try. I also thought it was a plus that it was local since I am a Bedstuy resident.

This place op was at 4 which I also thought was a place because most places like it open at 5. Well this place should consider opening up at 5 like everyone else! They opened about 15 minutes late because they didn’t have any servers. By the time they did open a small crowd formed outside and it was too much for one server to keep up with.

She took our orders and although for the most part she tried to remain patient as she took table orders and digital orders, at some point it began to be too much for her; understandingly so. my mom and I ordered drinks , and appetizer and two boils. The boils came first , and half way into our meal our basket of wings came. When we got the wings my mom ate off of one and we realized it wasn’t cooked. We tell our server and she takes them back to the kitchen. Instead of dropping a new order of wings they drop the same order of wings including the one my mom visibly ate off of and then the server comes and drops it back at our table. In the midst of all of this we still haven’t received our drinks and we are more than halfway through our meal. Not to mention the head off shrimp option offers you these tiny shrimp that it’s obnoxiously priced “16.95” and the clams didn’t have all the beards cleaned off of them and the oysters were overcooked. Back to these wings, the manager interestingly enough comes to our table and a express to him the issue with the wings and ask him to remove the from our check and do not bother dropping a fresh batch because at this point they aren’t wanted.not to mention we still haven’t received our drinks. When we finally do receive our drinks the meal is pretty much over and the disdain for this place is real. The lemon pepper fries were bomb and so was the drinks when we finally got them . But that’s not enough to make me give this place another chance. The kitchen culture and staff is lacking and they should get it together or they aren’t going to last...

Service & food was horrible. Before I posted a negative review I tried to resolve the issue both in the restaurant during and also by reaching out to management via direct messaging. However this restaurant was not concerned with their customer's needs or issues /complaints about negative experiences. I'm going to believe this isn't an isolated incident. Let me begin w/ my watered down drink. A bag packed w/ ice & absolutely no alcohol in sight. I ordered the pic 2 the sauce was great however I had to take my food home to finish cooking it. Disgusted to bite into the blue crab and have it ooze in your mouth because it wasn’t completely cooked. So, of course I immediately said something to my server who told me he was going to speak to someone.

He came back to tell me that that’s not the case that everything is set to a timer. Every order is prepared the same way. I proceeded to stick my finger in it and show him body of the crab was jelly & oosing out. Apparently he said that the blue crab was "very frozen" when it was taken out of the freezer before they prepared it. He added that they didn't want to overcook the seafood cause "that very bad". If the blue crab was "very frozen" why not check it to make sure that it was up to temperature or that it was fully cooked. The reasturant wasn't busy. Only about 7 customers.

Went I went to use the bathroom I noticed why the manager couldn't be bothered to make hisself available. They were in the back taking picture. They had a whole set up with their cameras, lighting & food. Entire production going on.

Patron are not spending their hard-earned money for food that isn’t prepared adequately for consumption. The preparer knew it was still frozen when he put it the steamer and didn't consider the cook time needed to adjusted. Instead he told me I needed to take it home and steam it if I wanted to or I could just throw it out.

My belief is this isn't an isolated incident. Can't understand why the service towards me was so inconsiderate and blatantly dismissive. And had the audacity to try to press me for a tip. Never cross my foot...

I Normally Go To The Broadway Location And Have Been Going There For Almost 2 Years Now Being That It's Closer To My House. However, Since Covid Started I Haven't Ordered Because Hectic Wait Times. My Husband Does Deliveries And Was Out In Brooklyn And Told Me He Passed By This Location So We Decided To Give This Location A Try. This Place Is Just As Good As The Broadway Location So I Was Really Pleased By That. I Was Afraid That It Was Going To Taste Different. I Normally Order The Pick 2 Boiler Combo With Free Garlic Noodles In The CaptLoui Sauce In Hot. This Time I Ordered The Pick 4 Combo With Free Snow Crab And Garlic Noodles In The Capt Loui Sauce And Hot. The Food Was So Delicious, Spicy And Juicy Just Like I Was Craving.. My Only Reason For 4 Stars Is Because Their Crab Legs Here Are A Lot Smaller Than The Broadway Location, Outside Everything...