Chairman Sun — Restaurant in New York

I'd like to share a negative experience I had with Chairman Sun. Firstly, a disgusting thing happened: a roach appeared on the table while we were having our food. We immediately called the waitress, but she didn't offer any apology or solution. Instead, she explained that they had applied pest control spray earlier in the day and then walked away. What a reasonable explanation! What "good" service they offered!

Adding to our disappointment, the waitress insisted that we pay in cash when we requested to pay by card. We clearly stated twice that we didn't have cash, but they continued to push for it, even offering a discount if we paid in cash. It was evident that their intention for accepting cash was not to benefit the customer but for their own tax purposes.

Furthermore, the taste of the food was below average and lacked the authentic flavor of Hunan cuisine. It can be described as neither fish nor fowl, essentially a mediocre...

A friend of mine recommended this restaurant and I walked all the way down to Vernon to make a delivery order. The total amount was $80 for 2 kids and 3 adults for the holiday. The rep lady told me it will take about 30-45 minutes and I paid the bill with credit card and left for work. 1 hour after the order, I called the restaurant to check just in case and the lady said it would take 5 more minutes. Since kids were waiting for the food, I had to call couple of times more and the lady kept saying 5 more minutes. 2 hours after the order, I told them I could not accept the situation and asked refund for what I paid. They said I had to come to the restaurant for them to pay the refund and never said any apology! I am not sure how good this restaurant’s food is but as long as delivery system is concerned, it’s not dependable nor the quality of the...

We were excited to learn that a Chinese restaurant had come to LIC. Unfortunately we were disappointed when we went for dinner. We didn’t receive the correct order, and the food arrived sporadically (my entree first, then later the dumplings, then the second entree, and finally the incorrect previous order). The service was poor, no one followed up after the food had arrived to check on us. I did not enjoy my meal (not what I expected given the menu description and was way too spicy), and I barely touched it. the braised beef entree had good flavor but was about 50% fatty pieces. At the end of the meal I explained about my disappointment in my entree to the server, and she just thanked us and cleared the plates. We may try them again for quick take out but will not dine in...