TLDR- This was my mistake as we had ordered from this restaurant twice before, a LONG time ago and I had forgotten. This was our third and final time. Flavorless and un-complex ramen and restaurant does not adhere to simple requests.
I ordered the -Tamashii Ramen -(also added corn, ginger, mushrooms and extra chasyu) -Pork Buns -Kara-age Don -Gyoza -Potato Salad -Edamame -Soda Total between fees $88.17 before tip.
Strangely the food came a bit too fast. Sounds like a first world complaint, I know, but when it comes too fast, I worry about certain elements and their freshness. This was in fact the case. Oddly, despite the short distance and delivery time, everything arrived lukewarm and needed to be reheated.
The ramen was terrible. Spent $20+ with the addition of the add-ons, which I believed were necessary given the meager inclusions in the base dish. Supermarket ramen would have been better. The broth was SOOO salty, I couldn't taste anything but and knew I could not eat it as I had gotten sick once from salty ramen, which inevitable acts like a salt water flush to the body. The pickled ginger was equally salty and the noodles had congealed and stuck together and despite soaking never separated, breaking apart when I had attempted to eat them. Perhaps they prepack the noodles in preparation for to go orders ahead of time? Cup Noodles instant ramen noodles have more integrity.
The good...Pork on pork buns have good flavor and is tender, but I realized that I had asked this restaurant in the past if they could put cucumber on it instead like they do the chicken buns as the lettuce on the bun becomes soggy in transit and ruins the app. Not to mention it could use a bit of crunch. I remember asking in both the notes and calling to inquire if it could be done when giving them a second chance and they said it couldn't be. I felt like it was a small ask, but clearly it wasn't. Gyoza was nothing special. Pretty sure they are supermarket frozen and reheated. They provide the most minuscule of dipping sauce (see pic- no, nothing was spilled in the bag, this is the portion) Potato salad and Edamame were fine. -Kara-age Don Buri was also not great. Chicken wasn't crispy and wasn't seasoned well. It was accompanied by romaine lettuce, fried egg and mushy lukewarm rice. I don't know much about don plates, but the romaine lettuce seemed unauthentic. All in all I definitely wasted $90+ and won't be...
Read moreWhen I came in today I ordered ramen in which I asked for breaded chicken on top and the server proceeded to give me pan-fried chicken. I told her that I ordered it with breaded chicken and she replied “oh but it’s already done”, she did not even humor me with an apology. She only agreed to take it back after I insisted. Also, when I was leaving after I got that experience and attitude, I decided to not tip even though I always do. The server came after me saying that I didn’t tip and that I need to tip for the service, and when I said that I got bad service so I won’t tip, she said that “she only gets paid in tips”, to which I responded that NYS law does not require tip, she then responded saying “well next time get take out because we do not want to serve you and you are not welcome in dine in and that we will not serve you” and when I asked for a manager, she gave even more attitude and said “oh if you wanna complain my name is Sonam” and she proceeded to walk off.
Very disappointed at the unprofessional service and the attitude given the whole time. I am a frequent customer but this is making me think of going to the other branches as I am not here to not only get my order wrong but also get attitude from the person who made...
Read moreAmbiance (4/5): It’s a long hall with several tables on one side. The decorations are bit sparse with their menu items on the wall. The background music was spot on for some good tunes. Service (5/5): Despite our late dining hour of 9pm, there were still at least 3 parties seated. The service was great for being empty. Food (3/5): The prices were were very affordable at ~$14 for most of their ramen bowls and generous noodle portion. I opted for an extra 2 pieces for $4. The Charsu pork was a perfect ratio of fat to meat and cooked to a juicy tender fall-apart bite. They did this very well! I ordered the tantan ramen and the noodles were cooked per my request to be more firm! I was let down that there was a bit of umami lacking in the broth. There were very meager pieces of ground pork in the ramen so I was thankful I ordered the extra side. Kara ramen - spicy decent flavor, a bit more than the TanTan. Shoyuramen - flavorful but still did not meet my expectations for ramen. All 3 ramen bowls were just okay! Note that the matcha latte is pre-bought bottle (not freshly...
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