CoCo Fresh Tea & Juice — Restaurant in New York

Worst experience with this location. I used the giant tablet to placed the order because there was only 1 person working there and he was busy making drinks. I choose whatever I want and made the payment , I got the message from my bank that it was approved but the machine was freeze and didn’t give me a receipt or a confirmation so I called the guy and he said he didn’t received the order so I have to call my bank because he said he can’t do anything about it. I was there for more than 1 hour trying to get my money back because he didn’t want to give me the order either even though I showed him the approved payment from my bank. The manager came and I have to explain to her the situation and she didn’t even apologize for the problem with the machine and after arguing (screaming)with her finally I got my money back.NEVER COME BACK TO THIS...

Terrible experience. Bought a rose fragrant tea today that was shown on the menu to to have whip cream and walnut toppings. What actually came back was a original bubble tea without any toppings. Asked the server and he said that's just how they make it, with a pump of rose flavor. I walked away disappointed but hoping it would at least tastes good. Tried it then realized there was no flavoring and it was just a original bubble tea. Now I am angry. Went back to ask for what it was advertised or get a refund. The guy just said they can't do either and no manager was around. This is the most terrible product and customer experience at any drink shop I've been. It reminded me why I avoid CoCo normally but was intrigued to give it a try today. Big mistake. I gave the drink back after just giving one sip after feeling like I got...

Your female manager running this location lacks customer service and critical thinking skills. Both self service kiosks are not working today, instead of putting a sign that says out of order. I watch the staff willingly stand around letting multiple customers order theirs drinks only to end up with a "store closed" error. They also refused to honor the bogo deal and said "I can only get the discount if I order on the kiosk" ... but your kiosk doesn't work? I asked the worker to ask her manager if she can honor this bogo since both machines are not working. Manager refused. POOR CUSTOMER SERVICE. I feel bad for the female & male employee working under such poor mgmt. Manager can stay in the back and stir her boba. She didn't even once come out to...