Dunkin' — Restaurant in New York

This location carries the usual Dunkin/Baskin Robbins array of goods (plus cute Dunkin themed dog toys), but the customer service is horrid. Very rude staff who will sometimes, as a group, just stand around and ignore you while you wait near the cash register. This happened to me when the store was empty and it was the middle of the afternoon, as a regular customer who always shows up with a child to get him lunch.

They do no smile, greet, or speak up loud enough when interacting. Overdone hash browns were served without even a slight apology.

I wanted to give my place a good rating for the convenience and speed of the service, but the cold and unfriendly atmosphere made that difficult. I hope that they see this review and improve the work environment in that place. This could be one of my favorite Dunkin/Baskin Robbins locations if only they'd hire people who want to be there, or at least train them to pretend well enough.

Unfortunately, I have ceased using this location and will walk further just to get to the...

I will always buy there, but yesterday I had a bad experience, I went with my daughter, and my 5 goddaughters to eat ICE cream and Glazed donuts. There a lady with her son, in front of me, I'm doing my shift, this gentleman of African or Haitian nationality does not know, he wanted to order a coffee, comes to my front, and the one in the cash register takes care of him, I say to the employee, permission, it is my turn the gentleman, nothing kindly shouts words to me, in their language of origin. I am a Latina citizen of this country, he thought that because he was with so many children he was Mexican, he continued with his insults, I proceeded to defend myself, and nobody of the employees said anything, with 6 girls under 10 years old. spend $ 95 and he only bought a coffee. I only leave this comment in case this gentleman ever passes by and reads it. Education is not bought and less respect. May God cleanse your heart of so much...

Make my day wasted

The Management was awesome when the old store manager "DASH" and his wife used to work here. Every Morning used to come here to get my coffee but a few months ago I saw the new lady store manager. I've noticed the lady does rough behavior to the employee often. She did this today as well. I am sorry to say that the last 11 years of relation between me and this Dunkin Donuts and their employees, I am breaking it today. I won't come to this location ever in my life. I have another Dunkin Donuts near to my home at 2015 Boston road. Thank you for your service for (11 years - 18 months about) = 9 years and 6 months about. Not again here...