Golden Krust Caribbean Restaurant — Restaurant in New York

My first time at this location. I was excitited for my friend to try jamaican food and of course her first impression was horrible. She had a piece of jerk chicken with 2 pieces of fried shirmp and rice and Peas. I had curry chicken with rice and Peas a piece of yam and one piece of the chilli chicken wine. When I went to pay the person at the counter was VERY RUDE. Her attitude and body language already set the tone. She weighed my food then weighed my friends food. She then shook up the containers. Then I noticed she was charging me for a shrimp dinner. So I asked her why is she charging me for a shrimp dinner when it's literally 2 pieces of shrimp and the general buffet price is $8.99lb. She got so nasty huffed and puffed and told me very rudely to remove the shrimp then. Because they charge by weight and the most expensive item in the plate. Which I found ridiculous. So I told her I'm the one paying so I have a right to question what I was being charged. Remind you the place was full of people and I felt so embarrassed so I paid for my food and left. She was also rude to the people picking up food for uber or grub hub. Then noticed I was charged for shrimp meal and jerk chicken & shirmp pasta meal. I also bought 2 chicken patties and 2 coco breads. For a total of $48.81 which is crazy. I didnt ask to speak to a manager because I think she was the manager. Her name is on my receipt. My friends reaction was priceless. Because she always heard that janaican restaurants were rude but she saw it for her self. At most Golden krust I have gone to the customer service is not the best, but this one was the...

DO NOT COME HERE. I got 2 plates. Was asked if there was meat. I said yes because there was meat in both,1 rib, curry goat and stew chicken. and The price was $27 is what the girl said. Then she goes "oh there is oxtails, thats a different price". I go okay, whats the new price? $67!!!!!!. I told her if that was the case, there should be a sign on the oxtails because paying an additional $30 or more 2 pieces of oxtail on each plate is ridiculous. She points to the menu on the side of the wall and tells me what I can do is take the oxtail out of the plate and put it in a separate container and she can weight that separately. Mind you, they gave me no fork or anything to do this and just expected me to use the utensil from the buffet where others serve themselves. I go to do this then someone starts yelling at me about a glove. I left the food there. There is zero need for a buffet to be this much money, this complex and this stressful. Why are you charging people as if they are buying an entire plate of one meat. They need to have signs over which foods cost more than the average buffet price and this NEEDS to be over the item itself. Just stay away or go to a chinese buffet. At least its truly all you can eat for 1 set price. Go to Mannas their prices aint like this and there wont be a loud ass conversation between the staff...

I am a frequent customer at this establishment as I live nearby, but unfortunately, I had a small disagreement with the cashier regarding the contents of my meal. I explained to her that I did not have any oxtails on my plate and that I only had a small amount of gravy because I prefer moist rice. However, she scrutinized my plate for a couple of minutes and then pointed directly at the jerk chicken, asking me what it was. I was left wondering if she was slow, blind, or blatantly playing in my face. Not only did she imply that I was lying, but she also insinuated that I was poor. This has never happened to me before at any restaurant, and it is quite perplexing. While oxtails may be important to her, they hold no significance to me. As an American born and raised here, I believe that this is just food we are discussing, and it should not be taken so seriously. If I had oxtails, there would be no need to hide them. Interrogating me over oxtails is surreal. This is how small situations escalate. I’m so disgusted with her customer service, I don’t think I’ll be back. Please please...