Title: Disappointing Changes and Unacceptable Behavior Under New Management

As a customer who has been loyal to this establishment since the 1980s, I have witnessed many changes in ownership and management. Unfortunately, the recent changes have left me deeply disappointed. The previous owner, who was notably tall and always wore a ponytail, is no longer around, and the new night-time manager's conduct has significantly deteriorated the experience.

My most recent visit this past weekend was particularly troubling. I had placed an order by phone and, living just across the street, arrived early to pick it up. Despite my punctuality, I was dismayed to see five other customers, who had placed their orders after me, receive their food before I did. This was not only frustrating but also indicative of poor management and organization.

As I waited, I couldn't help but notice the new manager’s interactions with other customers. His behavior was appalling. He was not just loud but outright rude, especially towards several Asian patrons. The tone and manner in which he addressed them were completely unprofessional and disrespectful. As someone who speaks Cantonese, I engaged in a conversation with a few other customers who were also waiting, and they too had noticed his unpleasant behavior. However, they chose to overlook it, possibly out of a desire to avoid confrontation.

This wasn't an isolated incident. On a separate occasion last week, I placed an order in Chinese, speaking clearly in Cantonese. Despite my correct pronunciation, the manager made me repeat myself three times. This level of disrespect is unacceptable, especially towards a long-standing customer who has supported this business through multiple ownership changes.

The overall decline in customer service is disheartening. The atmosphere that once felt welcoming and warm has now become tense and uncomfortable. It’s clear to me that the new manager lacks the basic skills required for his role, particularly in dealing with customers with respect and courtesy.

Given my long history with this establishment, I strongly believe that this manager is not suitable for his position as the night-time manager. His behavior not only undermines the quality of service but also tarnishes the reputation that previous owners worked hard to build. In contrast, the woman who works as a waiter has consistently demonstrated a pleasant and professional demeanor. I believe she would be far better suited to handle the cashier responsibilities, where her positive attitude and customer service skills would greatly benefit the business.

While I have cherished my years of patronage here, the recent changes under the new management are deeply concerning. I hope the owners take this feedback seriously and make the necessary adjustments to restore the quality of service that once defined this establishment.