Heidi's House by the side of the road — Restaurant in New York

One of the most disappointing dining experiences we’ve ever had. Not coming back.

We waited 45 minutes to over an hour for our food with zero updates. Halfway through, we were told they had run out of fries, which were supposed to be included with the meals. Instead of offering any kind of reasonable solution, we were given just two options: cancel or order the food without fries at the same price — no compensation, no apology.

We chose to replace the fries with vegetables (the only alternative available), only to find out they charged the vegetables as a paid extra — even though fries were included in the original dish. So we ended up paying more for less, simply because they didn’t have something essential on the menu.

We also ordered 2 medium burgers and 1 well done, but all came out medium rare. When we tried to address the issue, the responses were dismissive: “this is how it’s done here” or “for the future, this is a place where it takes forever.”

It’s fine if there are delays or issues, it happens. But tell your customers upfront, not when they’re already seated and committed. Also, making people feel like they can’t ask questions or express concerns is not okay.

If your restaurant often runs into these problems, at least show some accountability or basic customer care. Unfortunately, this experience was frustrating, overpriced, and poorly handled from start to finish. We ended up paying 50$ per person for a beer in a can and a burger wrongly cooked, without fries and with the side dish we...

CALL AHEAD BEFORE YOU GO.

Tiny little spot, seats probably 24 max including the bar seats, great variety of craft beers, wines, house sangria, plus they had a few specials of some local beers which was nice.

Service was top notch, one guy ran the entire show, drinks, bills, cleaning tables, taking orders, taking phone calls, calling people about seating, socializing you name it.... guy was on point

Great ambiance, little loud due to the size of the place, dim lighting, awesome wood bar and stools, lots to look around at. Music was playing, couldnt tell you what it was... mainly heard the conversations

We started with the crab dip, tons of crab, awesome flavor, little spice, chips carrots and celery were fresh, A++ couldnt really ask for more

Next we got the chorizo mac-n-cheese, do yourself a favor, dont debate it, dont fight it, dont look at the price, just order the mac n cheese and treat yourself to a crock of the best damn dish on the planet, chorizo was awesome, slightly greasy, cheesey, gooey, perfect noodles, burnt cheese on the edges.... stomach is growling just describing this stuff, you MUST get this...

Last we split the burger with organic swiss cheese and bacon, hands down top 3 burgers ive ever had, medium rare was hot enough to melt the cheese and red in the middle.... thick, awesome bacon, cheese was perfect, ugh... could eat this for breakfast everyday

Awesome place, very happy we spent our anniversary here, will absolutely...

I cannot get over what a hidden gem this place is! I had just spent all day at the Met, and I was searching for restaurants within walking distance that could provide an intimate and non-touristy atmosphere while I ruminated on all the history I had soaked up that day. I do love the vibrancy and life in NYC, but sometimes you need a cozy retreat to wind down for the evening. Heidi's House did not disappoint! Reminiscent of European bistros or family-owned Italian restaurants, I was immediately welcomed and made to feel like part of the community there. And boy was there a local community: many of the patrons around me were not only regulars, but knew the staff and/or owners - swapping stories about their everyday lives. Ambiance aside, the food was absolutely incredible! I enjoyed the tuna tartare appetizer along with the (and I'm still dreaming about it) the gnocchi with lobster. And by some serendipity, they had Bordeaux from Saint-Émilion, where I had honey-mooned in 2019. The over-generous wine pours, the genuine care the staff took with their customers, and home-made cuisine completed the package of a most wonderful night in NYC! Thank you Freddy/Freddie (sp?) for one of the best dinners I've had in a...