Mangia 23rd Downtown Italian Food Events & Corporate Catering — Restaurant in New York

Title: Disappointing Delivery Experience for Executives

I recently arranged a meal delivery for our company's executives from Mangia an establishment highly recommended for its cuisine. However, my experience with their delivery service fell short of expectations, and it's not just about the food.

The order, placed through Doordash for a future delivery between 12:30 - 12:50 pm, took an unexpected turn. Shockingly, the food arrived at 11:07 am, a whopping hour and 23 minutes earlier than scheduled. This premature delivery left our team in a bind as the meals were intended for an executive offsite later in the day.

Upon reaching out to the restaurant directly (as they handle their own deliveries), their response left much to be desired. They cited being swamped with orders as the reason for dispatching deliveries as they come in, disregarding the specified future delivery time.

What added to the frustration was receiving a notification via Doordash after the fact, stating that the order was on its way within the initially allotted time. This attempt to create an illusion of adhering to the agreed-upon delivery window made the business appear disingenuous and contributed to the sense of unreliability.

While I empathize with the challenges of a busy restaurant, the essence of a future order is lost if it arrives significantly ahead of the agreed-upon window. As these meals were for our executives, the untimely delivery resulted in cold food by the time it was intended to be enjoyed.

Ultimately, while the food quality might meet expectations, the disappointing delivery experience overshadowed it. As an Executive Assistant focused on ensuring seamless arrangements, such an incident raises concerns about reliability and adherence to scheduled commitments. It's regrettable that despite the restaurant's culinary reputation, I won't be considering them for future orders due to this...

I was so excited to try this place because I heard great things. I was so disappointed by the customer service. I waited 10 minutes to order a panini meanwhile all of the staff were talking amongst themselves. I was the only customer ordering at the time and it was during my lunch break which made matters worse. The staff were too busy either being on their phones or laughing with one another. They all seen me standing there, knew that I was waiting and continued to bicker with each other. I was kind and patient when I asked a stand by chef who could order me a sandwich. The chef then called another employee to take my order. When she looked at me she continued her conversation with her fellow employees until I said something again. When I told her my order she directed me to the panini station where another employee was on his phone. He gave me eye contact and continued to be on his phone until another employee told him I was waiting to make my panini. This made me really sad because I'm not the type of customer to make a scene or big deal but it was disappointing to see how far they were willing to go until...

Mangia is a popular place to have both breakfast, lunch and the in-between times when one desires a coffee and a sweet treat. This location is on 23rd Street between Fifth and Sixth Avenues and ideally located in the Flatiron District. The profusion of flowers at the entrance is striking and one can see it at a distance. Once inside, one is offered choices of pizza, entrees, a salad bar where your choices make up a meal. Or will it be the selection of salads and chicken or salmon that is resting on crushed ice? That is what I took and I also had a turkey meatball from the hot food section. The dessert section is always tempting and I discussed the merits of the passion fruit tart with Salomon who was smiling and kind. Did I mention that there is also a juice bar with all kinds of vegetables and fruits that can be made into drinks? Seating is ample with stand alone tables and communal tables. I know Mangia well as I have been coming here for decades. I used to go to the 57th Street location, the one on Wall Street and the one on Madison Avenue. This place is a keeper and one that I...