McDonald's — Restaurant in New York

When they first remodeled this McDonald's, I thought the changes were great. I liked the new kiosks for ordering food, the service had improved, and the place was cleaner and the seats more comfortable. And best of all, now there were bathrooms!

However things have REALLY been slipping lately. Service is a lot slower. Worse than that, my order is not correct at least 2/3 of the time. Surprisingly, no one seems in charge. It's also difficult to get into the bathrooms because a lot of people who aren't customers, end up using them.

I used to work in food service and so I am trying to be kind, but I feel like there are not enough employees working here and there is no real accountability. I still go because it is the closest McDonald's, but the place and the service needs some major improvements.

Update as of 8/14/2018: Had a couple of bad experiences with employees here over the last month. One guy overcharged me, and wouldn't give the difference back, saying it was my fault (which it was not). I had to make a big fuss, and get his supervisor involved, and in the end it was still ugly and stressful.

Next, a woman delivering my food was very rude. I ordered ketchup packets, and there were none on my tray. When I asked her if she could give me what I had asked for, she grabbed a dirty, STICKY packet off someone else's tray and tossed it at me. I gave her a stunned look while she just walked away, laughing. I couldn't go to the front to get ketchup, because it was crowded and I didn't want to lose my table. But I'm sorry, I worked in food service, and you just DON'T treat a customer this way! This may be fast food, but last I checked, it's not...

This is the worst Mc Donald's in America! This was the first McD's to install the self order kiosk in my neighborhood and it has sent it into a spiral. First I was asked by two homeless people to buy them food when I was trying to order from the kiosk. When there is no employee there is no buffer between begging. I wanted to pay cash and if you want to do that you need to go pay at the counter but when you get there no-one helps you. After about 2 minutes they point to the little side window where there is a single line with 6 people waiting. I asked at the side window that I would get just honey not honey mustard, if you order off the screen you get to see all of the options things you didn't know you could order like just honey. I have tried this about 4 times now and every time they bring honey mustard. This time I made them go get me what I wanted and also to bring ketchup. They don't have a place to add it on the screen so it doesn't show up when delivered. She must make two trips for every order of fries. From where I was sitting there were three homeless guys sitting by the door begging for food from everyone who came in. I welcome the ease and being able to see the whole menu at your fingertips... but it has made this newly renovated Mc D's the first place winner for WORST MC DONALDS IN AMERICA!The Mc Scary is free. P.S. the thought of everyone dragging their finger over that screen is discussing! I would imagine everyone is eating everyone...

Get ready to kiosk whether you want to or not. This McDonald's has done away with cashiers in favor of The Kiosk. You cannot order otherwise. Cash paying customers then have to walk over to a single cashier (without a receipt or order number) to pay. The cashier gives you a receipt which you take over to a crowded & disorganized pick-up counter where you wait, on average, 7 to 15 minutes (depending on how busy it is) for your food. If you are getting takeout, I highly advise checking your order before you leave - this McDonald's makes a lot of mistakes (sandwiches sans cheese, fish filet instead of chicken, sausage instead of bacon). That being said, the food is usually pretty good. I miss the cashiers - they were nice & most were really apologetic about mistakes. Now the employees act like they're tranquilized although they're probably just numbed from dealing with all the unhappy customers. It must be fun helping the local junkies order dollar menu items and coffee with 12 sugars from the kiosks...watching the restaurant's older clientele try to order from the kiosks is a painful experience. Oh and by the way, when you print out an order with no price on it, you are supposed to give to me for what is on the damned receipt. It's the law in New York, the city, the country, etc. At least the damned egg & cheese biscuit wasn't hard as a damned rock this time. You know where to send the damned coupon for a...