Mis Angelitos Bakery — Restaurant in New York

WORST EXPERIENCE....... I HAVE BEEN TO THIS RESTAURANT MANY TIME UNTIL MY FOLLOWING EXPERIENCE, on a early Sunday morning (4:30AM) i when to this restaurant with a couple of my friends AFTER A NIGHT OF PARTYING...... To the point... after making my order and i waited for a long time just for a Torta de milanesa de pollo (a chicken sandwich). i toke a seat in from of the pastry show case. When i start to eat my food i looked over the pastry show case...... and there was a HUGE COCkROACH just lingering around the desert...... I SPIT MY FOOD OUT MY MOUTH........ i couldn't believe it but the worst was to come..... after the COCKROACH had been feeding all over the pastry. MY friends and i address the problem with a young lady (WE NAMED HER SALLY THE ROACH KILLER) and can u believe that she killed the COCkROACH INSIDE THE PASTRY SHOW CASE AND THEN WIPE THE REMAINING OF THE INSECT WITH THE SAME RAG SHE WAS CLEANING THE COUNTER TOPS WHERE THE FOOD IS PREP............ THEN SHE PLACES THE RAG INSIDE THE SINK AND CONTINUES TO CLEAN THE DIRTY DISHES WITH THE SAME RAG............ AND HERE COMES THE WORST............................... A CUSTOMER WALKS IN AND ASK FOR A TRES LECHE PASTRY AND THE YOUNG LADY(Sally) GIVES HIM THE SAME PASTRY THAT THE COCKROAST WAS FEED FROM............. I GAGGED...... AND EVER SENSE I REFUSE TO GO BACK.... I Should of called the NYS Department of Health, and NYS Department of Food...

ZER0 STARS - Just to write a review, I had to give it 1 star. I had ordered a cake recently for July 7th for my 7-year-old daughter, and let me just say, "VERY DISAPPOINTED AND OUTRAGED." Staff was under no manger in sight nor Boss. 1. They charged me extra just to put an image on the cake, just for us to receive it without the image. 2. We had ordered a chocolate cake, and they messed that up as well. And 3. When it came time to cut the cake, it smelled SPOILED and tasted NASTY. I went back to the bakery that same evening, and they wouldn't give me a Mangers or Boss's name. On top of that- I understand that some places have a no refund policy, but this place messed up the entire order and REFUSED any reimbursement for the SPOILED AND NASTY cake that GAVE my guests a stomach ache the day after. Instead, they offered to remake the cake, which was way too late, why Would I want another cake. Or, give me some sort of store credit for a future cake - I WILL NEVER ORDER FROM HERE AGAIN, which sucks because I come to eat food often here. HORRIBLE CUSTOMER SERVICE. MANAGER AND OWNER CHECK THE CAKES BEFORE PACKING THEM UP TO MATCH WHAT THE CUSTOMER PAID FOR. STILL FIGHTING TO GET...

I recently had a disappointing experience at this bakery that I feel compelled to share. I ordered a birthday cake and was excited to see how it would turn out, but unfortunately, it was a mess from the start. When we placed our order, the owner seemed more interested in attending to other customers than in actually taking our order. We were left waiting for what felt like forever, completely forgotten in the corner.

When the cake finally arrived, it bore little resemblance to the guideline and reference picture I provided. It was as if they just did what they wanted without any regard for my wishes. Name asked to be added spelt wrong as well. To add insult to injury, they charged extra for delivery, which I didn't mind at first but became frustrated when I couldn't even find anyone to discuss the issues with. I tried to speak to the owner or manager several times only to find no one available to address my concerns. I waited hours hoping to get a hold of someone in the restaurant.

Overall, this experience left me thoroughly unsatisfied, and I can't recommend this bakery based on my experience. There are plenty of other places that take customer service and...