Mr Chow — Restaurant in New York

I’ve been a loyal customer of Mr. Chows for the past 15 years, dining there at least twice a year. Over the years the level of service has deteriorated to an all time low. While dining there a few weeks ago my friends and I were sitting at a corner table in close proximity to the “quasi champagne bar”. I call it quasi because it’s not a safe place to store and open jumbo bottles of champagne, as it’s location is on a small table right next to the table where patrons are seated for dining. In the middle of our meal out of nowhere a HUGE, when I say HUGE, I mean GINORMOUS champagne bottle stopper flew from the “champagne BAR” and onto our table, whizzing right by my friends face and landing directly into her plate. The service person responsible for this quickly glanced at our table saw that my friend was not hit, Kanye shoulder shrugged 🤷‍♂️, came over retrieved the stopper and DID NOT APOLOGIZE. He went right back to serving the champagne bar. We called over our waiter, explained the situation and he was apologetic, but as he was not witness to the incident there was only so much that he could do. We asked to see the manager. We wanted to bring to the managers attention how dangerous this was and how the outcome could have differed if my friend was hit with the stopper. The Maitre’d - Csabi Szekely was extremely dismissive. He said, “well was she hit”? We replied “No” he then said “well what do you want then”? I’m sorry but this is not the type of response that is acceptable from a maitre’d of a 4 star restaurant, with global locations. Instead of being dismissive, a good manager would have apologized and offered a resolution such as moving the “champagne bar” to a location further away from the patrons and offered our tables some kind of gratuity. He did none of the above. The purpose of my review is to bring attention to this situation where customers are put in harms way and the lack of response by poor management. Mr. Chows I expect better and your customers deserve better than...

My boyfriend’s nephew raved about this place, and we had very high hopes. Although the food was decent (nothing extraordinary), it was extremely overpriced, and the majority of the staff were less than stellar, and at times, rude and obnoxious. With Covid still running rampant and many places having to shut down due to the lack of business, I would have anticipated a restaurant like Mr. Chow to up their game so that their now limited patronage would continue and allow them to stay afloat; however, that was far from our experience. The “Chief Server” didn’t want to be bothered by our questions regarding the heaters provided in their outdoor seating. He was extremely dismissive, and when I questioned what he told us, his response was “I don’t know, you’ll have to ask the manager.” My response was “then why did you answer us as if you knew?” This set the tone for the rest of our dinner, and had it not been for the rest of our party, I would have elected to leave as I don’t believe in giving a rude establishment any of my business. Now let’s move on to the actual food and the expense. Six small pot stickers, though beautifully presented, were nearly twenty dollars. A SMALL plate (not advertised as such) of Beijing beef was about fifty. Their version of shrimp fried rice, also a tiny portion, was almost twenty. When it was all said and done, seven of us wound up with a bill that totaled over 400, which included outside of food, 1 bottle of sparkling water, two martinis, and the rest tap water. When we asked them to split the bill, they didn’t want to be bothered with that as well and made it seem as if we were asking them to accomplish a feat that was unheard of and how dare we inconvenience them. It wasn’t until after my boyfriend’s nephew got extremely irritated and basically demanded they split the bill, they finally did. We all left cold, upset, not satiated, and 400 dollars poorer. We, for sure, will...

Comming from someone who has dined in some of the finest restaraunts east to west , and even across Europe to Asia. I can honestly say the atmosphere inside Mr chows is unmatched. This is not for everyone , but anybody who is anybody appreciates the service and quality of the food and ambience created. The general manager Miguel treated me and my party of 3 like royalty and even helped guide us through the menu options and aswellnas mention some personal favorites of his. all allergie precautions relating to food were met which made our experience that more comfortable . The professionalism and style In which miguel is able to convey through direct questions and simple answers makes you realize just how special he is. this place can't be compared to no any other restaraunt around. Not to mention I had the pleasure of meeting Gerard butler (300 , den of thieves) and him complimenting my taste in cigars . Overall do not come expecting to be cheap or on a budget. You ony live once , and life is too short to complain rather than enjoy the energy around you . The history , the staff and the fact everyone is constantly working to ensure an amazing experience make this is a must for all who all who enjoy the finer things in life.

Also may I recommend a sidecar prepared Sal the house bartender . He is a legend at his craft and I personaly believe he is someone that your soul needs to cross paths with. A gentleman...