Napoli Pizza & Pasta — Restaurant in New York

With all the positive reviews i was expecting to get a good bit to eat and a great experience but Never could appreciate the food due to the rude service from the young lady serving outside. A business that service food needs to be clear with their rules and regulations with the customers to avoid misunderstandings. Napoli customer's can NOT eat out side unless you order from the waitress outside . I was never approached by the waitress outside so I entered the restaurant and ordered. Mentioned at the counter to young man that I was going to eat outside until that moment I understood I was ok . I step out side clean the table were I was going to eat and sit down and waited for our service. The waitress brings my food in a bag to my surprise . No problem I proceed to open the bag and the Waitress said I quote " You cant not eat here because you didn't order with me " I tried to explain that I mentioned inside that I was going to eat outside and no one mentioned nothing to me . She Firmly insisted that I could not eat on the table with no hesitation and no open conversation. I had to pick up my food and leave , living far their was no way I would be able to eat the food. Please be clear with your customers at the beginning of the service. Has customers we do not know your rules and regulations you would like your customers to follow. Miss waitress if you are sitting down on the steps around the corner of the restaurant were you can not be seen or you can not greet the customer how would you expect the customer to know the rules. Service & politeness is so underestimated in restuarant in these times. The food did look good just could...

My loving pizza parlor...favorite place to go !why ?it's run by a family they're really Italian... they really know how to cook... the people that work for them.. not so Italian makes it even better! I love them they treat me right they'll treat you right ...you should go here so nice they're like family like your family.. like my family ..we're all family.. this place has delicious home cooked food I feel like I'm sitting in Nonna's .. You know.. The lower-level waiting for her to bring out the fresh pasta It's amazing ..I love the linguine and clam sauce.. I love the chicken parmesan.. I love the veal parmesan I love the salad.. yes the salad you go there you order a salad and you'll see the Red Onion the red pepper the Cucumbers Tomatoes salad oh my gosh the way salad should be come on now I got to go I got to go right now I got to have some salad and I got to have some veal parmesan I'll talk to you later but remember I love the zucchini that's fried and breaded and I love the garlic bread and I love the wine and I love everybody..when I eat here I just feel like I'm getting a big Italian a hug from garlic you should eat here and bring a breath mint or maybe if you eat cheesecake it'll mask the odor from all that garlic that you ate not a good place for dates because of the garlic and because you're going to eat like a pig because the food is so good you can't stop eating and you look like a mess you got the sauce all over you ...but you leave content... only bring family here, it's just for family , family or really good friends you don't mind watching you get sauce...

I want to leave a review for Napoli Pizza in Astoria. I found both the taste and the service really disappointing. A pizza should be crispy and firm, but when I opened the pizza, the sight in front of me was truly disheartening. Imagine being extremely hungry, waiting impatiently for your meal, and then being served something that doesn’t even appeal to your eyes.

First of all, the mozzarella on the pizza had slid off and was not properly on top of the pizza, leaving the dough exposed, as shown in the attached photos. Moreover, the tomato sauce was poured before the pizza was fully baked, and it leaked under the pizza, making what should have been a crispy pizza end up soggy and muddy. Please look at the attached photos.

I wanna add ome more thing which is about health. After eating this pizza, I felt serious stomach and belly pain in the middle of the night during my sleep. I woke up and went to restroom several times. What an unfortunate experience. I strongly don’t recommend this place to anyone. This is unacceptable. If you don’t know how to make pizza properly, please stop doing it—you don’t have to...