Ollie’s Sichuan Chinese Restaurant​ (成都印象) — Restaurant in New York

If you are a disabled person requiring a service dog and abide by federal rules for service animals according to the Americans with Disabilities Act, Ollie’s is NOT for you.

Ollie’s seemingly only recognizes their own arbitrary rules for admittance of disabled persons accompanied by service animals.

For ease of reference I’ve included the link to the ADA.GOV page pertaining to service animals as well as the pertinent rules and restrictions below.

https://www.ada.gov/topics/service-animals

Service animals ARE: -Dogs.

-Any breed and any size of dog.

-Trained to perform a task directly related to a person’s disability.

Service animals ARE NOT: -Required to be certified or go through a professional training program.

-Required to wear a vest or other ID that indicates they’re a service dog.

-Emotional support or comfort dogs, because providing emotional support or comfort is not a task related to a person’s disability.

Ollie’s was absolutely my family’s go to Chinese restaurant when I was growing up in Hell’s Kitchen but today that sadly ends considering the treatment I received while attempting to be seated for dinner accompanied by my service dog.

Each and every employee I encountered not only refused to seat us without first seeing service animal documentation or identification but also refused to actually look up the rules for service animals on the ADA.GOV website even when provided with the correct web address.

Each employee claimed they were only following New York City and State policy and again were unwilling to actually look up those policies and unable to produce anything that backed their stance.

Of note, NYC and NYS policies on service animals fall directly in line with federal guidelines.

They kept saying that they would call the manager but that never happened either.

They would only continue to state that previous customers with service animals were able to produce documentation and/or identification or proof of service animal status. None of which are actual federal rules for disabled persons requiring a service animal.

I’m sorry if you or your employees were duped by people pretending that their pets were service dogs but all you are doing is alienating potential customers who actually require this kind of assistance for their given disability.

You have lost me as a lifelong customer.

You should take the time to retrain yourself and your staff on dealing with disabled customers before you lose more.

Please fix this… IMMEDIATELY.

Respectfully Submitted, Bill M. Gunny,...

After 9/11, I was forced to say good-bye to Manhattan. We thought kong and hard about it; It broke my heart, for reasons too numerous to count, to even attempt to list here. Ordering takeout from Ollie's is, without a doubt, one of those reasons.

I have never had ANYthing bad from them! I recall, on my husband's and my first anniversary, we ordered a huge feast from Ollie's, including everything from the Steamed Dumplings that had a sauce that was Szechuan but with an amazing under-current of something akin to caramelized... something... to the ribs, to beef and broccoli and on and on. I wish, more than ANYthing food-related, that there was an Ollie's somewhere in Philadelphia. Or that the NYC location delivered to it. :)

I was shocked, at first, to see negative reviews here (!) but then I remembered my own rule of thumb, a rule of thumb that everyone should remember: Every restaurant has dishes that are their forte and dishes that maybe don't get ordered as much so they aren't as used to preparing,. I'm not making excuses; a bad dish is a bad dish But as is the case with most of my favourite eateries, you have to know what to order, what their best dishes are, what the chancier dishes are, etc.

I recommend them without any hesitations or reservations. Try those dumplings... they are insanely good!

p.s. To Ollies... please, if you ever relocate to anywhere closer to Philly, please let...

I have tasted a number of different dishes from Ollie's in the past and have enjoyed them. Ollie lost me as a customer today.

I ordered for delivery the stir fried, tender ginger chicken (107) which was inedible because of the 10 or so pieces of bone/joint, one of which lodged in between a couple of molars for some time.

While the description of the dish makes no mention of bone in or boneless chicken, the picture more than suggests that it contains boneless chicken. No matter, bone in chicken shouldn't have dangerous shards of bone throughout the dish.

When I telephoned the restaurant to find out , the woman answering listened for about 5 seconds and then abruptly hung up.

Another example of Ollie's lousy customer service is the complete disregard of my specific request to NOT send me utensils or soy sauce. Fairly common for delivery from most any restaurant... at least ones that don't abide by the special requests of customers for which a section of the online order form labeled "Special Instructions" provides.

Proceed with caution if you order the ginger chicken!

I live less than a block away and there are other Chinese restaurants nearby that will hopefully be a bit more attentive to my simple requests...