The Food Emporium — Local services in New York

Ordered two sandwiches at the custom boars head sandwich bar. Employees wore masks below the nose but had gloves on. When they asked me if I needed help, I said that I was still deciding, then they proceeded to semi-glare at me while I was still deciding. When I was finally ready, I placed my order for a 7-grain sandwich with turkey, mustard, lettuce, tomato and onion and she began prepping the food. All of the toppings were semi covered with a sneeze guard, however, the lettuce and tomato were very exposed with small signs acting as a temporary sneeze guard. While doing so, she kept checking with me if I wanted lettuce tomato and onion; and at the same time she was conversing with the other employee not putting her full attention on my order. Further as she was talking with her co-worker, she began swearing making me feel a but uncomfortable. When I requested it would be toasted, she kind of rolled her eyes then went to the toaster. She then asked me what I wanted for my second sandwich, in which I looked up to a board where a list of options was available, when she turned to me and said “don’t look at the menu, just point” to which saran-wrapped bread I wanted. I chose what I wanted on my sandwich and when it came time to add pesto to my sandwich, she headed downstairs with the same gloves to grab the jar of pesto. She was gone for about three minutes—when she came back she switched gloves then began scooping the pesto out of a Barilla pesto jar with a disposable plastic spoon that had only half of a handle. Later as she tossed me my sandwiches she said “enjoy”, in which I responded “thank you have a nice day”. Heading to checkout, the cashier was chatting with two customers who seemed like regulars, without regard to anyone else in a hurry. Overall for cleanliness I’d rate it a 4/10, for the boars head customer service a 3/10, for the cashier service a 5/10, but for taste 7/10. It wasn’t the best sandwich I had, but it was able to tie me and my group over for lunch. Pretty slow. Expected this to be a quick run into a food emporium located in nyc, but this quick stop for two decent sandwiches took...

I'm a regular spender customer from the neighborhood. From my apartment window I can see this food emporium. Two months ago July 23, to be precise, I went to get an ice cream pint and a bag of ice at this food emporium. So I come in with my service animal and my own cloth bag big enough for the ice bag. So I paid for the icebag. And went to get the ice cream afterwards. I see an empty supermarket, while I search for the ice cream pint. While holding my service animal, and icebag on my shoulder bag, I find my flavor and head back to the register. In all this brief time some guy is shadowing me in the aisle, and while I reached the register to conduct a second debit charge, this guy is staring at me. It makes me prompt to ask him what are you looking at? And this is the troubling part. He had the audacity to approach me and say to me that he saw me putting something inside my bag. I immediately said "no you didn't see such action" I have in my hand the only item to purchase and my service animal in the other hand. My debit is approved while I tell this guy, "so called security" that he is causing an unnecessary distraction purposely with a paying customer at the cash register, leaving your the thieves steal and walk out. Is a scam that is unfortunately part of employee thievery statistics. He even try to provoke me, by saying "what are you gonna do about it? I told him I have paid in seconds what I wanted and I don't have time for your scheme. Now, I only come in for a bag of ice, that's it, since it is a few feet away from the register. No eye contact, no shadowing scam artist security, simply, my last stop after shopping four or five other better and safer alternatives supermarkets. I like the shopping experience, but no such thing in this food emporium. Security is the main flaw of this establishment. But now, I don't even notice them in a 60 second, ice bag purchase and prompt exit. Is understandable why this place is quite empty in comparison to the others. And the reviews, wow! I'm not alone! So many...

If I could give zero stars I would. Extremely overpriced and the staff is exceptionally unhelpful and has no clue where anything is. I have been repeatedly disrespected in this store from attempting to return unopened paper towels (mistaken for toilet paper) and being refused due to "COVID" (I understand food but paper products??) and then again today with the refusal to accept my payment method.

Upon locating all of my items in the store and taking them to a self-checkout register I scanned all of my items. My payment method was a gifted virtual debit card, upon having issues finding a way to enter the card number into the self-checkout register I requested help from a store employee. The employee told me it was not possible to enter a card number to pay. I requested a manager's help. The manager, Efrain Santoni, arrived and asked what he could help with. When I explained the situation he looked at the employee who told him it was not possible. He then repeated the same thing back to me. The manager was clearly uninformed about the processes of the company and payment methods. When I requested that he try to find a way for me to pay in this manner he told me "I said it wasn't possible. Do you have another way to pay?" in which I insisted that this was a legal and appropriate way to pay and insisted that he at least attempt to look at his computer system and determine how to complete my transaction. He refused to find any way at all to help me and when I said "Thank you, you've been incredibly unhelpful you can go now" he said "Yes, I'm the manager so I get to leave whenever I'd like" and hovered over me as I attempted to find a way on their computer system to enter in a debit card number until I was forced to leave.

I would advise to avoid this company and this store as much as possible. All of the staff is rude and when you ask them a question it's as if you're the biggest burden in the world to them, even though...