Pastrami Queen — Restaurant in New York

Was excited to try this place for the second time. The first time the pastrami was fairly good but the bread was dry, there wasn't nearly enough mustard on the sandwich, and they only gave two little small packets, not enough for the dry bread . So this time I approached the unsmiling young woman that was working on Monday August 5th at 330pm. I tried to make niceties, smiled, and even said, "how are you?" but she refused to smile or be friendly/welcoming or say anything at all except to ask for my order. There was no one else waiting, it was slow, so there was no excuse for her to be so unfriendly. It was almost as if she did not want to wait on me at all. I kindly asked for a heavy mustard on both sides of the bread and I could see that they just put a thin coating so I asked the gentleman making the sandwich to add more. I also asked them to put a bunch of packets in the bag, but after she handed it to me I looked and there were only two little packets so I had to ask for more mustard again. I am not a mustard freak but these sandwiches are big and they need a little more. Honestly, I was so put off by the woman, after I paid, I almost wanted to cancel the order because she was so unfriendly it made me feel like I didn't even want to give them my business, let alone $20 for a sandwich, and I will never go back again. In addition, when my order was ready, she simply put it on the counter and did not say thank you or anything. A VERY unpleasant experience! Note to the owners: you sell what you consider to be a premium product at a premium price. Your customer service is horrendous, That is a direct reflection on you, the owners, and next time I want the best pastrami in NYC, I'm going...

Let me set the record straight on Pastrami Queen outpost in Moynihan Train Hall. I think some of these other reviews are misguided or misleading.

-Service was great and friendly. This is New York F*'in City 🤣 so things may be a little more fast and busy than some tourists might be used to, but as an experienced New York City visitor, I found the girl who took my order was very helpful and friendly. The pastrami on rye was great. The bread was moist and fresh, the pastrami has a great spice and was very lean (I didn't even order extra lean, don't need it), a good amount of meat for the price, and it comes with a nice juicy pickle. The chicken matzoh ball soup was the star, flavorful with lots of noodles and the matzoh ball was a perfect texture. It came out super hot and fresh. The price is a good value for New York City. Everything is generally expensive here. The giant stuffed sandwich from that other big name place costs twice as much, FYI. The soup was full to the top and the sandwich did not skimp on the...

Just passing by after cycling 115 miles and was browsing the menu. Enticed by $8.95 poster for pastrami & egg on a bagel.

Just had dim sum but the gentleman at counter offered to let me sample a slice.🙏🏻

I have to say the pastrami is outstanding 🥇. Moist texture with plenty of flavor. Some of the best I have tasted.

So I placed an order. Somehow I did NOT get the bagel with egg. Instead, 3 thin slices of pastrami came with large potato knish. Both were delicious. However, I’m disappointed I only received 3 thin slices of pastrami which is the equivalent of 1 cut of pastrami at Katz’s.

Probably need to bring a scale in the future for comparison. I mean, I saved $19 but likely received 1/8 of the meat portion. VERY FRUGAL!

I hope the owner sees this from a native New Yorker and makes improvements. I would like to visit the other 2 locations but so far not motivated to go by the reviews I have read.

The food & service is excellent but the portion is...