Amtrak Metropolitan Lounge — Local services in New York

If you want to use the gender neutral bathroom here (especially if you look androgynous), please be wary, and report to the Amtrak help center if anything like what happened to me happens to you.

I was waiting outside the locked, single stall, gender neutral bathroom for about 5 minutes (thinking someone was in there) until an employee, woman, and girl pushed past me to unlock it and went right in. I waited outside and tried to go in once they were out, but the employee physically pushed me out of the way and said I "don't need that" and I let him know that I would like to use the gender neutral bathroom because I feel more comfortable there for my needs. I didn't think it was such a difficult request because no one else was in need of the gender neutral restroom at the time and it was already open. He laughed at me and mocked me for asking to use the gender neutral bathroom as about 30 people waiting in lines for the bathrooms watched and said nothing (it was a busy travel hour). I asked him why I wasn't allowed in and he continued to push me away and say that I don't need that restroom and to go somewhere else. I was absolutely publicly humiliated and violated, and just left, feeling angry, upset, and othered for no reason. He locked the bathroom up again and looked proud of himself, still laughing and smiling, once I gave up trying to use the gender neutral restroom.

If there are gender neutral bathrooms, why aren't the people who fought for gender neutral bathrooms to be implemented into more spaces getting to benefit from their efforts? Why did I have to wait as other people were allowed to use it but when I wanted to use it I was pushed away and told to leave? Gender identity, appearance, and whether one is transgender or not should not be a reason to physically push someone out of a restroom (gender neutral, at that) and refuse them access while other people get to use it freely with no problem.

Moynihan Hall, please make sure the employees you hire aren't ones who will make your patrons feel the way I did when physically barred from a bathroom. I am a frequent traveler here and every time I have to use the restrooms here I am so afraid it will...

Moynihan Hall at Amtrak is a remarkable transportation hub located in New York City. As the newly renovated and expanded facility, it offers a stunning and grand space for travelers to navigate and enjoy their journeys. This architectural gem has transformed the historic James A. Farley Post Office Building into a state-of-the-art transportation hub that is both functional and aesthetically pleasing.

One of the standout features of Moynihan Hall is its impressive design and attention to detail. The restoration has seamlessly integrated modern amenities and technology while preserving the historical character of the building. The soaring ceilings, intricate moldings, and grand staircase create a sense of grandeur that is truly breathtaking. The natural light flooding through the expansive windows adds an inviting and spacious feel to the entire hall.

In terms of functionality, Moynihan Hall is a well-organized and efficient transportation hub. The Amtrak services offered here provide convenient access to various destinations, allowing travelers to embark on their journeys smoothly. The station is equipped with ample seating areas, ticketing counters, and easy-to-navigate signage, ensuring a hassle-free experience for passengers. The staff members are helpful and knowledgeable, ready to assist with any inquiries or concerns.

Another noteworthy aspect of Moynihan Hall is its commitment to providing an array of amenities for travelers. From a diverse selection of dining options to retail stores offering everything from travel essentials to luxury goods, there's something for everyone. The hall is designed to cater to the needs of both local commuters and long-distance travelers, ensuring a comfortable and enjoyable experience for all.

Overall, Moynihan Hall at Amtrak is an outstanding transportation hub that seamlessly blends historical charm with modern functionality. Whether you're embarking on a long journey or simply passing through, the grandeur, efficiency, and range of amenities at Moynihan Hall will undoubtedly enhance your travel experience. It's a true testament to the vision and commitment to excellence in transportation...

I hate leaving negative reviews, but what happened at Amtrak's lounge was unacceptable. I was denied a wheelchair after major surgery, forced to walk in pain, and treated like an inconvenience.

I arrived at the Amtrak lounge straight from Tisch Hospital (visible wristband, bandages) and told the Red Cap staff: a woman and a bearded man sitting at the desk, plus a bald agent standing in front, that I needed a wheelchair for my train (#639). They said "okay."

An hour later, a different employee (not from check-in) asked me if I was ready but I said no. not for the train he was helping. Instead of clarifying, he told the original woman at the desk I "wasn't Red Cap."

20 minutes later, the same woman from check-in (who'd already confirmed my need) ordered me to leave the Red Cap section. I reiterated: "I need a wheelchair for my train; I just had surgery." She ignored me.

At 9 PM, the agent (who l'd spoken to at check-in) grabbed my bags and walked to the elevator without a wheelchair. Thats when I realized they were not going to provide me with a wheelchair. I could not believe it. Too exhausted to fight, I hobbled behind him, feeling his impatience at my slow pace. By the time I reached the train, I was dizzy with fatigue.

The staff watched me for three hours but chose to ignore my hospital bands and struggle. Was it because I'm in my 20s? Because they couldn't be bothered?

This isn't just "bad service" it's a failure of Amtrak's disability policy. No one should beg for a wheelchair after surgery.

For reference, someone on an earlier train said they needed a wheelchair due to a covid vaccine. Strange how the person with the hospital wristband and bandages wasn’t worthy of a wheelchair. I spoke to them respectfully the whole time but it didn’t matter when they did not want to provide me the same treatment.

This was a failure of Amtrak's disability policy in their own controlled lounge. I urge Amtrak to retrain staff to stop judging needs based on age or invisible disabilities. Post-op passengers shouldn't have to beg for federally mandated...