Rico Pollo III — Restaurant in New York

I don’t usually leave reviews however today the girl behind the steam table was really rude. In general and most of the girls are very rude when they take your order, they act like they giving you free food. Since the other place that I used get food from is far from me I decided to come here, usually once a week. So every single time was something different. It’s okay I put up with their attitude no problem, but today I went inside with my puppy, he is a very small dog, 8 months old and 8 pounds plus I was carrying him. I was just going to order and wait outside, when one of the girls aggressively told me “ the dog can’t be here, you gotta go , the dog can’t be here” I was very confused and I told her “ I was just going to order and wait outside” she gave me a very nasty look and said “ what do you want?” At that point I just walked out. I look outside for a sign that says “no pets allowed” I didn’t see any, probably after this review they’ll put up one. I understand if someone tells me the same thing in a different way, I’ve been told to wait outside and I had no problem however this girl was completely out of line. I don’t know why they behave like that and I’ve noticed that whenever they take orders from people of their same country they are really nice, but when the costumer belongs to a different country they look at you as if you were inferior to them. So sad, I hope the owner read the reviews and fix...

I was in this location last night, and the food really was great. The hospitality was just as good. But in the end our dining experience turned sour when we received the bill. We ordered #5 the "Family Meal Pepper Steak with Rice" for $25.95. When the bill was given to us, it showed they charged me $36.25. I spoke with our waitress and she said the owner changed the prices, but unfortunately the owner had not updated the prices on the menu. She was apologetic but expressed that she could not do anything regarding the bill. I tipped her, as it's not her fault. I spoke with the gentleman behind the counter and expressed my concern. He said that it was the waitress' fault, as the staff is instructed to tell all the customers of the price changes. I explained it's ultimately the restaurant's responsibility to update the menu, and that it is a clear misrepresentation and disservice to the customer to not have the correct prices on the menu. He argued with me for a good 7 to 8 mins and reluctantly gave me $8.00 back in cash. He didn't give me the correct amount but by this time I was tired, and didn't want to make a scene. Before walking way I told him to please do not punish the waitress as she did nothing wrong. He replies "we don't do that", I hope they keep their word. I also expressed they should really update the menu and he gave me a stern look with no reply. I will not be returning...

I just saw Ryan review which it was post it a month ago and I agree with him and it looks that they just doing it just because the manager doesn’t care about having a price on the menu and charge the customer another price, since today I went to this restaurant and I experienced the same issue as Ryan customer face a month ago and it looks that they haven’t correct their menu prices and when you talk to the manager he wants the customer to pay extra for the food and try to make it see as it is my fault as acustomer, instead of apologizing, he gets mad and try to make it see that we as customer are wrong and we have to pay for his mistake but thinking about the whole situation in not mistake from them anymore, since customers before me face the same issue and the manager hasn’t fix their issue or problem so in my face it looks they just don’t care so is not a mistake anymore is the store manager issue now. A mistake is when something is done and they are unaware of it and this problem is already being happening before and they have not done anything about it to fix it since they think they are right having a fake price on their menu and we as the customer we suppose to deal with it...