Sea Fire Grill — Restaurant in New York

My friends and I had the worst experience at Sea Fire Grill. My friend is severely allergic to citrus and nuts and communicated this to the waiter from the very beginning. Our waiter, Jaime, made no effort to write the allergy down and only nodded to say he understood. Before every plate, appetizer, entree, and dessert, my friend would ask are you sure there’s no citrus and nuts in here. Before the dessert, my friend asked if there were nuts or citrus to which our waiter replied “do you want me to stick my fingers in it and try it for you ?”. He was trying to make a joke but it came across poorly. In the end, the cheesecake that my friend consumed did in fact have lemon in it. While she went to rinse her mouth, I called the waiter over and asked again, “are you sure there’s no lemon in this” and he said “no, it’s a VANILLA cheesecake. there’s no lemon”. It was only a different waiter who overheard the conversation that said “No there’s definitely lemon zest in that”. Our waiter looked stunned, clearly having not bothered to check the ingredients of the cheesecake before hand or tell the chef of our friends allergy. He then pivoted to trying to say he only remembered the nut allergy and not the citrus one when in reality my friend had reminded him of this fact before each course. The way the situation was handled was awful from the start. Allergies should be taken seriously and it was hard not to infer that the only reason my friends allergy wasn’t was because we were much younger than most of the crowd in the restaurant . When calling the manager later, the manager treated us as if we were exploiting them for money and saying “I’m comping the meal isn’t this all you want”. To say the least, Sea Fire Grill needs to train their staff in manners, how to handle allergies, and customer service. As someone who’s worked in the food industry before, the sheer lack of care in handling my friends allergies borders on negligent at best.

Update: Even though the owners have responded to this review, don't be fooled, they're just doing it for appearances. In reality, I've been calling at least twice a day since the incident occurred and have emailed to no response. They say that they want to refund us, yet have made no effort to actually follow through with what they are saying, and instead choose to solely take performative actions such as suggesting they're actively trying to reach out. This is truly a disappointing establishment not just because of the service, but also the way in which they handle...

This was one of the best meals I have ever had. Party of 7 for my birthday. Nick our server was EXCELLENT. He truly made our night so special. However, they use a team approach so you are never left needing or wanting anything. 5 star service.

My son ordered the squid ink pasta with lobster. He never makes a fuss over food but he said it was the best lobster he ever had. High praise from him. I had the Dover Sole which was a bucket list item for me, deboned expertly at the table. The fish was so good and I didn’t have even one bone. My sister had the scallops. She said it was the best she had ever had and she know seafood as we grew up in Florida and she now lives in Hotlanta which is a food Mecca of its own. My husband and daughter had the Halibut with lemon cream gnocchi. They raved about it. My brother-in-law had the Salmon and loved it. We had one special request for no bones in the chicken dish. They actually deboned the chicken. Amazing!!!!

Here is a tip… when ordering side dishes, please know they serve 2-3 people. We ordered 2 carrot plates, Brussels sprouts, lobster Mac-n-cheese, fingerling potatoes, mushrooms, and mashed potatoes with truffles. All were Very good but the standouts were the carrots and Brussels sprouts. I almost forgot, my sister also had a salad. I’m not Sure which salad she ordered but it must’ve been delicious because she ate the whole thing and it was huge. Lucky us she was so stuffed she couldn’t eat all of her scallops so we all got to taste some of them. She was right, they were excellent.

Because our party was a bit on the large side we were in one of the side rooms. It was a very nice room and there were a couple of other large parties also. But it was never too loud for us to be able to hear each other as we were talking and having fun together which was very nice. New York City restaurants are often so loud it kind of puts a damper on the evening. The main part of the restaurant has a lot of ambience and is definitely set up for smaller tables so if I had any criticism at all I guess it would be that there wasn’t as much ambience in the side rooms but after that meal, who cares.

As you can tell I can’t say enough good things about this place. I would definitely go back in a heartbeat. It is expensive but the food is a 10, the location is a 10 and the service is a 10. It was worth every penny.

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We went to have a nice enjoyable dinner at The Seafire grill . The name itself was already very inviting especially if you like a seafood. It was a Holliday evening and we expected to have a great time with the delicious food. We met a relaxing atmosphere, classic interior with white tablecloth, candles and nice tableware, welcoming space with the dimmed lights. The menu printing was hard to read but staff was very welcoming and gave us some guidelines. I highly appreciate that the music was not loud and we could have a pleasant conversation. The basket of warm bread with butter, olive oil and spread was served as complement from the beginning. The order included two appetisers: Jumbo Lamp crab cake and Spanish octopus. Spanish octopus was the star dish, very well seasoned and balanced with vegetables and the most tender and juicy meat. We enjoyed it very much. I cannot say l like a crab cake. It was very dense, hard with few sauces which were plain and didn’t complement the dish in any way. The pillow of sliced celery root under cake was dry and tough to chew. Not really enjoyable combination. For a main course we chose a classic: a piece of fish and a piece of beef, and it was a disappointment. The piece of beef that we got cannot be served as bone in ribeye for $90. It felt as several times defrosted meat with the texture of paper. Just look at the picture. The side you should order separately. And we did. Fries. No words. The other entree was fish of the day: fresh catches: filet of Striped bass served on sauced Brussels sprouts. Taste of cabbage was extensive sour, overwhelming with balsamic vinegar and the fish was dry, unflavoured and the it had a greyish color. I know my review sounds harsh. Maybe it was that restaurant’s bad day, not great products delivery, anything? But over $300 check for two with such quality is unacceptable. The restaurant was almost empty with just few tables occupied. I give 3 stars for just a such a nice place, great location, carrying personal and future positive...