Wendy's — Restaurant in New York

If you order online, give it about 45 minutes before you actually show up because they take an unreasonable amount of time to finish orders even when placed in advance. If you place an order in person, you might as well sit and wait in the parking lot for a while. There hasn't been a single time that I've ordered from here that I haven't had to wait at least 35 minutes for even a simple order. 1 sweet tea and pre-made salad took about 40 minutes of just standing around, and the ordering process was so unpleasant. I got up to the cashier after the person in front of me finished ordering and the workers just pretended that I wasn't there. They clearly saw me waiting, but just attended to other things, awkwardly trying to avoid eye contact and not even acknowleding that I was there. There were 5 people working behind the counter. This went on for 10 minutes until I made a comment about the wait time to my friend, and someone finally came to the counter and asked what I wanted. And then it took about 35 minutes to get a sweet tea...

Now the range is from 2-5 stars . My recent experience was a 4 so that’s what you get. Seeing that I used to go there on a daily basis, i have experienced it all. Some days you get the 2 tellers and 30 people waiting to be served. Other days you get the 3 tellers and 30 people to serve. The wait could be 5min to the most Ive spent there in wait was roughly 15min. The manager did apologize for the extra wait and even offered a cookie or nuggets. I didn’t care about, i was expecting some wait because it was lunch time and it gets crazy in there.

The employees are usually very nice and polite. They try to remember your name if you go frequently. They try to make you feel comfortable, almost like a Family BBQ.

The manager there, I believe shes a manager because she expressed to me that she opens up. I had a question about the cookies and she said “i make them fresh everyday, no day old cookies here”. Is an amazing Women!! She’s extremely nice , polite and overall helpful for everything. She gives you that family feel...

Night time review: no sense of urgency in this place at night hours. Not sure how it is in the day. I don't expect them to have more than the one cashier but I've been here on 3 different occasions and it's the same thing...the cashier is restocking stuff, joking with each customer, moving at a real slow pace (not being picky) literally. The people in the back are cleaning to leave...i mean, i get it, I'm a people person so I know what it feels like to almost go home And what u have to do because people always want to show up last minute. With that said, i was going to leave a 2 star review but...the food isn't horrible, they don't screw it up and at least u know each customer is treated like an individual so they deserve like a 3.5 but I did 3 because im still here waiting for my food and was able to write this...