Wine:30 — Restaurant in New York

Valentine’s Day dinner (2/14/2021): My husband and I arrive 8:35 PM for our 8:45 PM reservation. The restaurant is filled to more than 25% capacity (I would say it was filled to 100%), tables were less than 6 feet apart and the section we were seated in had no dividers. Additionally, no one who entered had their temperature taken.

We waited an hour for our entree, after wrapping up with our appetizers. Meanwhile, there were other diners who arrived after us and were given their entrees before us (the menu was prix fixe and the meals others were given were the same as we had ordered). It was at this point, that I approached our waiter and asked for the status of our food and he replied with: “it will be out in 3 minutes, sorry we’re super busy today.” These 3 minutes pass and nothing arrives for us, but it does arrive, again, for people seated after us (they were seated when we had finished our appetizers).

I then approach the waiter and the manager (or owner, not sure) and ask to be charged for the appetizers because my husband and I would like to leave since we had been waiting for a long time and people who arrived after us had gotten their meals before us. He proceeded to tell me: “This is not a negotiation, you go back to your seat and we’ll get you your food when it’s ready.” At this point, I told him: why are you responding so aggressively to me? You should not even be this busy because your restaurant should be at 25% capacity and it is not; I could call 311 and report you for that. He then told me: “leave if all you care about is the money, I just wanted to give you a wonderful dining experience, you don’t have to pay for the appetizers.” (Not sure why his interpretation of my statements made him conclude that I only care about the money, but ok sure). I then go back to my husband and we start walking out. The manager starts speaking to my husband and he is speaking to him in a completely different, more professional, tone than he spoke to me. He tells my husband: “I’m sorry it’s just that we’re super busy and some people arrived late and had to be accommodated.” My husband then says: “that’s fine, but we arrived before them and on time.”

We left and will not be going back due to the lack of professionalism, poor time management, and the poor communication skills of the...

Attended Wine 30 on the 2nd of January for a friend’s birthday celebration. They have a cute setup outside with heating to abide by the no indoor dining rule set my Governor Cuomo, but be careful if you’re wearing heels because my friend’s got stuck in the cracks multiple times. While they are following covid guidelines, the customer service was horrible. I was the first to arrive of the party of 4, and as I received water and silverware I politely said thank you & was ignored in return. I was not offered to order a drink or any appetizers as I waited at all. The waiter was very short & literally only came to our table to bring us food and drinks, never checking on us or just being friendly, but he returned to other guests multiple times offering friendly conversation & even held a cup of water to a dog’s mouth (definitely was not a service dog) but we could not even get a you’re welcome. I believe that we were written off as soon as we walked in as customers who were going to cause trouble, or not tip well due to us being young African American women & men which is 100% not true because I’m a firm believer in tipping according to service & had every intention of giving a generous tip but it was sadly not in any way earned. Also, we were given the bill as one total slip 10 minutes after finally receiving our food and when we asked the waiter to split it up the waiter just starred at us and said “ummm” so we assumed he had forgotten what each person ordered. As my friend went to tell him what she had he cut her off and said I know what you had, and walked away. When he returned he still did not separate the bill the way we had asked, resulting in us have to send money to one another. We were less than pleased with this service & the food was simply okay. My friends sliders looked like a children’s meal, mine & another friends pasta was pretty good but the chicken was not seasoned well at all, and the birthday girl’s salmon was simply mediocre . I only gave this restaurant 2 stars because of their compliance with Governor Cuomo’s rules. I would never recommend this restaurant nor return when...

There is one server here who is absolutely unacceptable. I am happy to provide details of who it is if the restaurant contacts me because this person clearly needs to be reprimanded. I came here with 3 friends for a few casual drinks late on Thursday night. We made a reservation. Two of us were already seated in the back and when the other two arrived they spoke with a hostess who directed them to where we were sitting. Then this server blocks them and starts screaming at them that they can’t be walking into the restaurant without speaking to someone. My friends try to say they did speak with the hostess but can barely get a word in as this server is yelling. My one friend starts crying and he proceeds to lightly push her back as she tries to get past him to reach our table. Our server at that table was thankfully wonderful and I felt awful he had to deal with his coworker. The outdoor patio closed at 10 so our server directed us inside so we could finish up our drinks. Then, the mean server starts YELLING at him right in front of us. Saying “don’t tell me you’re seating people in here.” To which our server replies “what do you want me to do? The outdoor patio is closed and they haven’t finished their drinks.” Since this is all happening right before us, they move slightly away. I can’t hear what is being said except that the mean server is yelling. He then starts screaming “GET OUT OF MY FACE. GET OUT OF MY FACE” and is blocking our servers path. He later came over to our table and apologized. But was clearly agitated and I honestly didn’t feel safe. He had already touched my friend and was acting aggressively towards our server. We quickly finished our drinks and left and won’t be back. It honestly was very scary. I have worked in the service industry for 6+ years and understand the quarrels that go on behind the scenes. But I have never seen wait staff fight in a dining room in front of customers OR use unprompted physical force against a customer OR make a customer cry. It...