LTI Lightside Photographic Services — Local services in New York

Poor service. I dropped off two 4x5 films for developing and scan on Tuesday, paid for everything in advance and asked for WeTransfer. They told me it’ll be ready on Thursday. I came one day later, didn’t receive any scans via WeTransfer. Turns out my film wasn’t even scanned! The guy there declared that I have to wait 2 more hrs for them to scan and send me the file. Literally one file! Then, when I asked why they didn’t do it before, the guy bursted out that he wasn’t there for 2 days. Like it’s a good excuse! 2hrs went by and I’m still waiting for my file, I have an appointment in a little bit and...

Buyer Beware! I am a Gallery owner for thirty years. Was recommended by Lombard Freid to facemount a Cao Fei photo for a client. Mounting failed after two years.Jeffrey Kane and LTI Lightside do not stand behind their work. Provided all documentation of replacement costs ($100) for a print from China. Refused to pay even that. Only ethical company in whole affair, G L Laminating in Brooklyn who will now get all...

I had some 30 year-old negatives to be scanned. Due to their value, they needed extra special care. I was reassured by the professional nature of the staff. They did a phenomenal job of scanning. They also communicated about problems (I had given them slightly wrong instructions and they reached out to me for clarity, rather than guess.) They even turned around the job faster than expected. A...