KFC — Restaurant in Newnan

the service here is unacceptable. this place is a far cry from what it use to be. I use to stop by here often and eat from the buffet whenever I would be in Newnan, but I haven't been here in about 6 months. so just yesterday I decided to take a ride up to Newnan to enjoy myself some KFC. I got there and went in and was at the counter waiting for about 5 minutes before an employee even served me. and it's because all of the employees were in the back of the kitchen out of view talking and laughing amongst each other. the buffet wasn't well stocked and some of the food looked like it had been sitting there for hours. I asked for some mashed potatoes because it was empty, the young guy that worked there said t would be right out, it actually took about 20 minutes for him to put it on the buffet. so that means that they aren't regularly keeping the buffet stocked until someone asks for a specific food, then they cook it, unless it's chicken because they were on point with giving me my chicken whenever I asked for it. the only thing that was good was the fried chicken, everything else was bland in my opinion. I think this is a new staff they have here at this location, and all of them look very young. the last time I was here they had an older staff and everything was on point and running accordingly. the management here is non existing. if they had good management this place wouldn't be like this. well they have lost my business for good, I wont be coming back here, and if I want to eat at a good buffet from Newnan I'll just go to Golden Coral. and if the manager of this location is reading this, I just want to tell you that I did leave from here very...

I have been to this store probably 10-12 times and the buffet has been nearly empty of chicken every single time! The staff uses the buffet line to fill side orders for drive-in and walk-up orders which leaves buffet customers high and dry for their meal service. I once complained to corporate about this issue and received a $5.00 coupon for a future meal. But, nothing has changed! My best advice is to order the chicken pot pie, which, of course, will be filled from the buffet line. At least it will have most of the components of a regular KFC meal without the wait. Oh, and before I forget... There is a feller there named "Willie" who does an absolutely outstanding job cleaning up tables and interacting with customers. It is too bad that the other 10 or so employee's behind the counter can't stop sitting on their a$$, stop texting, and actually put out the effort "Willie" does on a daily basis! "Willie" is the only reason I return to this...

First I must say up front that me and the family arrived on a Thursday evening, at or about five minutes after eight (8) pm. Note: the lobby closes at (9) nine per the cashier. When we walked up to the counter a couple employees appeared frustrated with us, which I do understand why, because they have a family to get home to also. They were polite however, even though they appeared to be focusing primarily on cleaning up. So we did eat quick, and was out by fifteen till (9) nine. The reason I gave it only (3) three stars instead of (5) five, is because they were out of chicken legs, and just put it on our plates instead of asking if we wanted to change our order. On top of that we ordered original, and they gave us crispy. The only way I know they ran out of legs, is when I went back to let them know, she just said "oh, we out" and turned around and walked away. Just my two cents, take it or...