Romano's Macaroni Grill — Restaurant in North Olmsted

I have never been to this restaurant before today. My parents had gift cards and we decided to give it a try! When we walked in, there was no host \ hostess at the stand at all. There were only a couple of tables with guests and when someone finally came they said it was going to be a 30-45 minute wait. (I understand that there are few staff members everywhere and that just because it doesn’t look busy doesn’t always mean restaurants aren’t in the kitchen or the waiters just got double sat. I worked at a restaraunt for 4 years ) so the hostess changed the wait time three times again to 25-30 minutes and again to 15-20 and told us to wait at the bar. We walked over to the bar area and the floor was so sticky my flip flop stuck to the floor twice during my visit. You can hear everyone’s shoes sticking as they walk through the restaurant. As we wait for our table there are dirty tables everywhere in the bar area, the bar was a mess with the cherry tub just sitting on top on the bar and the bartender kept throwing dishes around and was making so much unnecessary noise. We get our table and our server Dale was very nice and he was very knowledgeable about the menu! He kept our drinks full and was very kind. But the food was not worth the money at all. The salad was wilted, more then three of our dishes still had food on them from previous guests. There was lemon on the side of a cup, dried food on the forks and blank spots of something in the water cups and the restrooms were extremely dirty. I will never come back to this restaurant but I hope Dale is very successful with his job because he was pleasant and the only upside to the experience. I felt like I was on kitchen nightmares and Gordon Ramsey was going to come out and tell us they were shutting down until further notice. I don’t know how this place...

I came here yesterday on Christmas. It was reservation only so we found 3 spots at the bar. We ordered drinks. The Bartender cut his hand in the midst of making my drink and continued to touch it while he held a bloody napkin on his hand. It was honestly disgusting. He didn't even wash his hands. He hands me my drink and then proceeds to grab stirrer straws and put them in my wine glass. (Yuck) We ordered our food. The bar area started to clear out and was empty for about 30 minutes or more. (Now leaving PILES of dirty dishes at the bar and surrounding tables. Nobody was clearing them) After a bit we received our appetizers. My mother got a cold Lobster Bisque. They didn't even attempt to warm it up before bringing it out. We sent it back only for it to come back boiling.... Seriously? What is wrong with this place? More people crowded into the bar seats and ordered their food. Their food came out before ours. We questioned where our food was and the Bartender said he'd go check. He finally came out with our food. (After waiting over an hour) I ordered fettuccine Alfredo. He placed spaghetti noodles in front of me with Alfredo sauce. We mentioned it and he said they ran out of fettuccine noodles. They never once told me this or asked if I'd like a different noodle. They automatically gave me spaghetti noodles, which absolutely do not go well with Alfredo sauce. It was horrendous. I then saw the lady next to us got stuck with the same thing. She was livid as well and said it was disgusting. To say I'm disappointed is an understatement. I will not be returning. I have no idea why we even paid for my meal, I ended up taking a few bites and leaving it. After waiting an hour and a half for our food, this was not the experience I was hoping for as both my family and myself were in town...

Went for the first time, for a luxury car company dinner with a party of 11 gals. Although the service was fantastic and the dining atmosphere was great, however the chairs were uncomfortable. Overall, I wasn't happy with the food or the bathroom. The food I got, (Mama's Trio) looked bland. Normally I take great pictures of the food and menu, but nothing I had ordered was photo worthy. The rosemary bread was delicious, but we weren't offered a bread knife. 11 of us fingered up and hacked away at it with a butter knife. The pasta and cheese only lasagna was bland, and the piece of chicken was a thin as a fastfood hamburger, and felt processed- not a real chicken breast- more like a breaded chicken patty, but was the only flavored thing on the plate.. For $24 a plate, I was extremely disappointed. Sticking with ice water for the night, no lemon was offered with my refills. Again, $19-$30 a plate per person- especially a dinner party, you would expect a lemon wedge to be an automatic given. Naturally, duties call and off to the bathroom I go. Hard to find at first, I entered a cold and dim lit bathroom that hadn't been cleaned in years. It smelled like old urine. They didn't even have a vanity. It was a counter top with a curtain rod and curtains! There was dust and cobwebs every where. A plugged in floor heater wasn't even on. The toilets looked to be there since 2000 loaded with caulk. None of the handicap hand rails looked cleaned either. Base boarder was missing and the air vents looked to not have been touched in 10 years. And the baby changing table was FILTHY! This is NOT what I expected for $24 a plate- high end restaurant. Walmart bathrooms are cleaner! I will NOT...