Starbucks — Restaurant in Ocala

It is incredible how slow the drive through line is at this location. This observation is not based on an isolated event, this is a recurring problem that is definitely making me second guess even going at all.

I arrived at the drive through line at 4:20 and didn’t leave the line until 4:58. I was about 5 cars behind the ordering screen when I arrived.

When I finally reached the window to pay, they immediately handed me my first drink. 1..2..3..4..5 minutes later I finally received my second drink. During these five minutes it was painful watching what was going on inside. At any given time, there was at least two employees standing by the window leaning or talking to one another. A couple times they took orders but most of that time was spent doing nothing because they take so long so they have to wait to take the next order. You think they’d help speed up the process by making drinks, but no.

At one point there were three employees huddled talking to each other by the window. A fourth employee brought my iced drink to the counter by the window and one of the three conversing turns around, reads the sticker, AND SETS THE DRINK BACK DOWN. It never occurred to her that MAYBE THAT WAS MY DRINK or to even ask. After the huddle dispersed a few minutes later a fifth employee walks up to my drink, turns to me, and asks if I’m waiting on this.

Aside from this, I know this is not the employees’ fault, but the parking lot is a disaster. The afternoon delivery truck severely blocks traffic and the line is already so backed up that you can get trapped just trying to get out.

Think I’ve had enough of this place, I’ll just make my own...

Every Starbucks in this district seems to make every effort to be closed as often as possible. I understand yeah COVID right but no other store closes as often as every Starbucks in Ocala. I go to Clermont, the Villages, anywhere but this district the stores are open so one of two things is happening Either the management is absolute garbage Or the employees are dirty nasty people who get sick more than any employees at any other store. Regionally we have the lowest rates of infection compared to other areas I’ve mentioned. My opninion? They should fire the district manager and find somebody who wants to keep stores open so these locations stay profitable. Either way it’s absolutely unacceptable how Starbucks has handled the epidemic in this district and I’ve been having a hard time staying a customer. Let people make their own decisions and stop find reasons to close your stores it’s pathetic And they sell out of snowman cookies way too fast every year it’s a real problem I try and get snowman cookies I want to give them my money but they just don’t want my money they just want to see the look of disappointment in my eyes when I hear that they’ve sold out of the snowman...

I’m currently a barista with Starbucks and have been with the company for coming on 2 years - the quality of service and beverage I received today was horrendous. First off, the drive thru window speaker did not answer me for a few minutes. I currently work in a cafe, but have done drive thru - you have to respond to the customer immediately even if it’s just, “Welcome, I’ll be right with you.” I ordered a double shot on ice, grande size (by standard, 3 espresso shots, shaken with 2% and classic syrup) which is not to be confused with a doppio espresso (2 straight shots of espresso). I requested honey in it rather than classic. When I received the drink, the honey had settled to the bottom under the ice, not dissolved in the espresso like it’s supposed to be and like I have done for all of my customers. It was filled top to bottom with ice, almost NO espresso, and mostly milk. It tasted like dirty water and it was disgusting - obviously not put in the shaker like it’s supposed to be. I don’t know if this is a training issue or the drive thru bar person being lazy, but their quality has never been on par. Won’t be back to...