Surf Point 360 — Restaurant in Ogunquit

The service was so slow. We waited half an hour to check in for reservations, by the time we got to the host stand after waiting in the long line out the door and no room to get around, the host said he was trying to seat 8:15 reservations, and we were got there and had reservations for 7:45. The host was extremely disorganized. Once I flagged a manager, and finally was sat, it took 30 minutes plus to see a server, AFTER 20 minutes of waiting and going back to the host stand to ask if we had a server.

Finally when the server came, we placed drinks and food orders all at once, now being an hour after our reservation. It then took a subsequent 30 minutes for the drinks to come. Do not get the espresso martini, very watered down. Though, I’m suspicious it’s watered down for waiting up at the bar so long, because when we finally went up to the bar for a refill (after being empty for 15 minutes and no refill offer), it had ice and was much less water tasting.

Children everywhere. If you sit outside, be warned there may be soccer balls and footballs flying at you. They have a lawn area attached to the outdoor seating, and children run around unsupervised and screaming.

Also, if expecting seafood at a seafood restaurant, don’t. They were out of shrimp, scallops, steak and salmon. The chicken Parmesan was the most bland we’ve ever had, and the French fries were cold.

Even though we had four in our party, silverware and napkins (which were brought out two hours after sitting), were for three people…. We kept having to ask for another set of items.

When asking for the check, and requesting it be split in two, we were told “well you should have told me that at the beginning” and “I’ll do the best I can do”. We were made to feel like we were being difficult by asking.

I understand a wait, but this was the longest and most ridiculous wait for a prescheduled reservation. They were taking walk ins while still so poorly managing the tables they did have. We saw 7+ wait staff, so it’s hard to believe it was a...

I’m editing this review since my wife entered only scoring with no comments. We’ve been coming to Surf Point 360 for years, probably as long as they were open over 20 years. We always make it one of our first stops when coming to Ogunquit and we visit 3-5 times a year. We know many of the restaurant owners in the area and enjoy what each brings to the area. Just about every time we come with our friends, we get lobster rolls and have multiple drinks dropping over $130/couple for lunch. During our recent visit our waiter John Ross told us that lobster rolls are only available in the downstairs restaurant claiming they are trying to balance the customer base to both upstairs and downstairs. I’ve never heard of such logic! It’s not like it’s a baked stuffed lobster dinner that would be expected to only be available in the more formal restaurant. Also, the wine list changed and is ridiculous. Having only one Chardonnay by the glass for $18 is insane when every restaurant in the area offers Chardonnay by the glass from $11-$14 for their inexpensive Chardonnay and they might have a Sancerre at a higher price. We go to many restaurants including That Place, The Front Porch, Crew, MC Perkins, Barnacle Billy’s, Angelina’s, Cliff House, and more, so we know the standard. In addition, John Ross’ explanation on the lobster roll was condescending and we never saw him again after taking our order. Never came back to ask if we needed anything or to check on things. Maybe this is new ownership and they are disconnected from the clientele. We’ve know many of the staff there over the years and they were always top notch. With all the choices in the area, we and our 15 friends...

This place is all around terrible with the exception of the ambiance. My husband ordered a chicken Caesar wrap and I ordered a chicken Caesar salad. When the food came (2 chicken Caesar salads), my husband was away from the table. I told the waitress he had ordered a Caesar Wrap and all she said was “oh” and then walked away. When she came back, my husband again told the waitress that he had ordered a wrap. She pulled out her notes and said “I wrote down salad.” She basically said, no that’s not what you ordered, like what? I’ve never had a situation where a waiter who brought the wrong food tries to tell you it’s your fault that she brought the wrong food. I asked her to bring us a side of fries to bring the salad closer to the original wrap order, thinking she would comp the side of fries. That seemed like the easiest solution and would have saved her tip. Nope, she made her inattention to detail our problem and charged us for the fries and the incorrect order. As if being told that it was our fault that she messed up the order wasn’t enough, the chicken on both salads was over cooked so badly that it literally turned into chicken crumbs in the salad. I’ve had dry chicken before but this was a whole different level. It was almost like the chicken had been cremated. On the up side, it was just lunch that we wasted time and money on so I guess that’s a plus. I feel sorry for the people who had to endure...