Fazoli's — Restaurant in Ohio

Italian fast food. This is my first time and last time coming here.

A couple months ago I saw a billboard advertising this place. It looked good so I recommended it to a buddy of mine one weekend. He said no way. I thought he was just being picky. Now I understand why.

I ordered a large fountain soda. Went to the soda fountain and the Coke came out clear. That's okay, they have a second machine. The Coke came out of the second machine clear. So I went up to the counter and asked if I could get Coke from their machine. They tried and told me it would be a minute because their Coke was out too. Three machines empty.

No silverware available. Me and another guy waited to get plastic forks from behind the counter. And no napkin dispensers on the tables. I wasn't expecting Carrabba's or even Olive Garden, but this was pretty bad.

What I can tell you is the workers are very friendly and they were working the whole time. It's not like they were sitting around. Also the breadsticks are unlimited. They're good breadsticks too, similar to Olive Garden. On the other hand the pasta is basically the same thing you would get at a Pizza Hut. Not enough sauce to cover the noodles and you're eating baked ziti with a plastic fork.

I do want to add one more thing. This doesn't apply to me, but I love their parking and ramp going into the place. If you use a wheelchair then this place has you hooked up...

I went through the drive-thru Sunday around 9 pm. I ordered two spaghetti w/ meatballs, three chicken fettuccine Alfredos and an Primo Italian sub. When the person at the window handed me my food, she handed me bags stating what items were in each bag. I took her word for it since she repeated it all back. When I got home in Akron, I found out there were no meatballs in either spaghetti container, and there was no Primo Italian sub. I tried to call. The line was busy. I called at least twenty times. Line was always busy. Why? I'm guessing they took it off the hook. I I finally reached someone today. I told them what happened. He, the manager, said he couldn't help me without an actual receipt, which the window person failed to give me. I told the manager I can show them the actual transaction through my PNC phone app. He still was unwilling to help me. So, I ended up with sub average food, hard breadsticks, dried spaghetti noodles, without the meatballs and no sandwich that I paid for. They have my money. I want to be compensated for the items they shorted me on. I would advice anyone who orders to-go items to always demand a receipt; and check the bag to make certain your order is right. Don't take their word for it. They don't seem to concerned about making things right, whether it be food orders or just doing the...

This was my 1st visit in years. The food was as good as I remembered. I was very disappointed with the customer service we received though. When we received our food, my son's slices of pizza weren't in the bag. We pulled back around and told them over the intercom.. she acted so confused and asked us to repeat the whole order so we do then pull around as directed. When we got back to the window we had to explain it all over again like we hadn't just done it. I'm not sure why it was so hard to understand that 2 slices of pizza wasnt in our bag but it was on the receipt. She went as far as to argue that it was in fact in the bag in the white box but that was the pizza sticks.. they acted so appalled at the idea that they could've messed up. So she closes the window without saying anything. About 3 minutes later she returns and says have a good night while handing it to us. No explanation or apologies 👎

Update: The owner reached out to me in a very timely manner. He was very professional and courteous. "Hello Cassidy J, so sorry. No excuse for this. I will personally address. Please allow me to make this right. Email me your mailing address. Bud Silverthorn - owner x.x.x.x.x@comteck.com” I feel confident that my issue will be addressed and will edit my star rating...