Charleston's Restaurant — Restaurant in Omaha

Sounds like you all need some cultural competency training...not a good look Charleston's.

Long Post Alert Please SHAREI was awaiting a post from my chapter President in order to not speak on behalf of the Sorority.

Yesterday, on 05/12/2018, our Sorority decided to have an event held at Charleston's Restaurant on 76th and Dodge. I booked the private room weeks in advance from 4-7 pm and arrived around 355pm. I asked a young lady at the front desk if the room was available because I saw about 10 of the ladies were already there waiting to be seated. She said, "no, there's a party in there, but they should be finishing up soon." So I went ahead and joined the other ladies. We were seated shortly after.

We entered the room, got seated, and awaited the other members to show up. At about 4:15pm, a male accompanied by two servers stepped near the room. Without a formal identifying introduction, He said "Um, where's your people?" I questioned, "What?" A little taken aback by his question and attitude. He asked, "Is the rest of your party coming?" I answered, "Yes, they're coming, they should be on the way." He replied, "Ok, well, it's 4:15, and another party has the room at 6:15." I responded, "When I reserved the room, I was advised that it had to be booked in 3 hour increments." The individual responded "I never told you that." I let him know that I didn't think I booked with him (his voice sounded unfamiliar). At that point, another one of my sorority sisters asked for clarification, "Are you asking if we are going to try to stay past our time? Are you thinking we will overstay our welcome?" He said "No, you are welcome here," but added that "you people" like to show up late and he just wanted to know what was going on and why the full party wasn't here yet. He walked away, STILL without an introduction. We had to ask one of the servers who that was. He replied "Vince Fletcher, he's our GM."

I felt upset, confused, and unwelcome all at the same time. I took a minute to gather my thoughts and My President decided step in and go talk to the manager herself. I accompanied her. She formally introduced herself and her affiliation with the Sorority. After trying to discuss the incident with the manager, letting him know the information we received about booking the room, and advising that we want to patronize his restaurant, but his presentation and line of questioning made us feel unwelcome. He refused to take accountability. He cited that it was Creighton's graduation day and he's booked all day. He questioned that if we thought we had the room from 4-7 and someone shows up at 6, are you gonna let 'em eat? He pointed to people that were walk-ins that were seated that he also had to accommodate. He also cited an employee's name (Mike), and that he would be first on his list to deal with. He offered a drink and said it was a misunderstanding. He stated he is not a mind reader and so he can't possibly know or have all of the information. Upon hearing that insufficient explanation coupled with a missing apology, we decided to leave and dine elsewhere.

The most unfortunate part about all of this was it was my first time at this restaurant. It has left such a sour taste in my mouth that I will not be patronizing them or referring them to anyone in the future. I will also be writing a formal letter/complaint about this incident and lack of professionalism to the company. I would also like to note on record that Mike provided great customer service and was extremely helpful when I booked the room in case he suffers any type of reprimand or retaliation from Mr. Fletcher. I will be sharing this information with the...

I traveled from the east coast and was looking for an authentic Midwest dining experience. Golly gee was I disappointed. All my dining partners orders the top sirloin. In keeping with the rich history of this area, I decided to take a chance and blaze a new trail. I landed on the French Dip. It was highly recommended by my waiter, whose name I can only assume was Chaz. He told me it was delicious and very popular. Much like the United States Governments promises to the Native Americans, HE LIED. To their defense, the portion size was decent. But arguably, a bad sandwich is a bad sandwich, regardless of the size. The roast beef was thick and chewy, and not in that good way ( lol, am I right!?) The French fries were overcooked and could have been used to help grade the newly formed Union Pacific railroad. Prior to my order arriving, I was enticed by the salad my friends were eating. Chaz enthusiastically offered me a salad… and I quote… “I can grab you one… no problem.” When it arrived, it was a simple bowl of lettuce, three shreds of cheese and a crumble of eggs. Now… I understand that egg prices in the United States are outrageous. ( thanks a lot Obama…lol… am I right?? ) however… unless these eggs were laid by an American Bald Eagle and hard boiled in Shania Twains bath water, there would be no reason for the price of this “gourmet” salad. When I got my bill… I exclaimed “ What in tarnation!?!?!” A 24 dollar roast beef sandwich had turned in to a 42 dollar meal. The salad was 9 dollars. Which, roughly translates to approximately 3 gold doubloons back in frontier days. (Lol… am I right!?!?) As I opened my saddle bag to settle my bill, it felt equivalent to Butch Cassidy and the Sundance kid robbing my stage coach. I was looking overt my should exclaiming… where are the Pinkertons when you need them??? ( lol, am I right) Long story short, I would have been better off with a pot of boiled pig a** and sweet cream for my meal. ( lol, am I right!?) I’m guess I’m gonna load the wagons and head back east disappointed. Here’s to hoping I don’t get dysentery. ( lol, am I right!?) I hope you all find this telegram helpful. Oh… the...

I love the first Charleston's. This Charleston's is still working out the bugs. The inside is wonderful. The menu is pretty close to the other site. When I ordered by enchilada plate - I asked if it was spicy. The waiter Ryan said a bit. I asked if they could make it spicier, to which he said he would try. We had great beer and great conversation. When the food arrived, my husband's looked right..mine came with a side of crushed red pepper flakes, about 2 Tablespoons. I told the server to take it back. This is not customizing my meal, even Burger King says they will make it my way...this is a diy version of that. It looked fine..until I started to cut into it. The inside of it (chicken) was cool and not warm. I called Ryan over and he took it right away. The manager came over to explain away the crushed red pepper....to which I told him I had expected them to spice up the sauce for me rather than give me a bottle of spice I could have gotten at Hy-Vee...my bigger issue, I told him, was that it was cold. He said no problem, but never offered to keep my husband's meal warm. So there he was, with his meal getting cold..while we waited. The manager came back again and we decided that jalapenos would be a good try. It came after about 10 more minutes....and it was good. I had to dice my own peppers..but good. They checked again and I told him it was fine. When the bill came, there was no adjustment for their lack of service or their cold food. Maybe I have watched too many restaurant impossible shows...but I know that when I pay $13 for enchiladas...to which I would get about the same for half that....no sides, just tomatoes, lettuce, sour cream and guac..... I think they have a lot of issues that need to be worked out. I did mention my dismay to the waiter...and he came back. The manager footed...