Oak and Ember — Restaurant in Ontario

If I could give him a cereal I will give him a serum this restaurant customer service is the worst from the store the hostess was rude can you tell me what's going to be between 45 minutes to an hour wait at this point I noticed there was customers walking out already they were waiting and listening to him he keeps saying that they have two big parties of 15 people there was a gentleman that came in and asked for his pickup order he told him there was going to be another 40 minutes for him to pick up his order that he plays earlier once they sit us down that was quick since a lot of people walked out the hostess was nice at the beginning she let us know there was no chicken no ribs so why do we come to a barbecue place where they don't have any barbecue ribs we give them a chance we order something else it took almost 10 minutes for the drinks after that it took another 10 minutes for a cheese with brisket what's okay I will not recommend it we order a brisket sandwich some type of tacos I ordered some brisket mac and cheese and some fries I took him a while to bring the food down but at this point we really disappointed due to the waitress being rude and taking long time to bring things like a cup of ice when the brat the food we have to ask for barbecue sauce hot sauce I even have to get up and ask another waitress for some hot sauce responded route not surprised their customer service is the worst in any restaurant I have been I keep looking at the door and I noticed the hostess been rude to people coming in to the point that people will just walk out once we finish our dinner it took a while to get the bill even for that to get paid to take the sweet while I noticed there was a couple right before we left my friend and I were talking outside and I noticed they walked out a couple minutes after we walked out I asked him how was the service yet let me know that the hostess was rude with a different word they were not impressed and that when they came in they tell them they have chicken but they don't have chicken supposedly they run out well that's not true because the table behind us they arrived after we will sit down they were served chicken an ribs after the hostess let us know there was no more mac and cheese no good salty are there tri-tip is awful my friend didn't finish even those tacos the waitress never came and check on us often enough there look like they're running this place with no organizing I will not recommend this place supposedly they were on tiktok and they said they're very good but I don't recommend it this starts with management they need to change the management team Rio Grande eyes everything they have a very small grill outside to cook their meat the waitress tell us that they cook everything the night before like I said I would not recommend it stay away from this place if I could give him...

My girlfriend and I came across this restaurant on Instagram after it went viral from a reel by @onlyintheie, which made the food look incredible—like premium BBQ brought to the Inland Empire. Unfortunately, that turned out to be complete false advertising. From the poor quality and small portions to the cold plates, the experience was a huge letdown—especially considering I spent over $100 on a disappointing meal.

When we arrived, the service was great at first. We were seated quickly, and our server, Vanessa, was friendly and attentive. I ordered a Shirley Temple, beef ribs, 1/2 chicken, brisket, mac & cheese, and fries. My girlfriend ordered the filet mignon, mashed potatoes, and mac & cheese as well. The first red flag came when the waitress told me they didn’t have grenadine for the Shirley Temple—not a huge deal since they found a decent alternative, but still unexpected. Then, after placing our order, she informed us they were out of ribs. That was disappointing, but I moved on and ordered the 1/2 chicken—only to be told I got the last one because they had run out of that too.

After waiting about 35–45 minutes, the first dish arrived: my chicken, which was cold. I sent it back. Then my fries came out—also cold and honestly worse than In-N-Out or McDonald’s fries. They were thin, shoestring-style, and the portion was tiny. When the brisket finally arrived, it was nothing like the ad, which showed four juicy slices. Instead, I got two cold, rubbery slices that felt like chewing on a tire. The mac & cheese was another disappointment—it was advertised as a generous portion served on a skillet with plenty of cheese, but in reality, it came in a small cup and tasted like Kraft mac & cheese.

For my girlfriend’s filet mignon, the menu listed it as 10 oz, but what she got was barely 6 oz, smothered in soy sauce and crumbles that weren’t mentioned anywhere in the description. She sent it back and ended up settling for a mediocre burger just to have something to eat. Her mac & cheese was just as bad as mine, and her mashed potatoes were flavorless.

The only positive part of our experience was our waitress, Vanessa. She provided great customer service and was very apologetic, but unfortunately, that didn’t make up for the food quality. I hope the restaurant takes this as constructive criticism because if they don’t improve—especially with so many customers having the same complaints about food running out, poor quality, and overpriced meals—this business won’t last. Charging people $100+ for awful food just isn’t sustainable, and I definitely won’t be...

Came in here after I got off work a little early to check out their happy hour. Had a beer, some wings, and the loaded potato dip. The beer was good, but the wings and dip were pretty subpar. The loaded potato dip was supposed to come with homemade potato chips according to the menu but came with tortilla chips instead. It wasn't good and I left most of it there. The wings, in my opinion, did not meet my expectations. The huli huli chicken sauce was not what a huli huli sauce should be and tasted ketchup based. The bbq dry rub wasn't for me either. The wings were cooked well done, but the flavor was off. I'll probably give it another shot someday and see what the bbq is like. But for now, I won't be returning for the wings and dip, that's for sure. With all that being said. The bartender was great and very attentive, and there were no problems with the service.

*Update * Came back here yesterday evening and caught the last half hour of happy hour. Ended up staying and ordered some dinner. It was a Friday, and the place got super busy while we were there. Started off with the loaded potato skins. They were very tasty and only came with 4 to the order. Got them for the happy hour price of $7. I wouldn't get them again if I was paying the regular price of $14. Ordered the smoked half chicken, Brussel sprouts, the smoked bbq brisket focaccia, and the full-sized garden salad for diner. It took about 40-45min for our dinner to arrive. First, let's start with the garden salad, which was supposed to come with a house made brisket bacon. The brisket bacon was missing from the salad. Had to ask the bartender what happened to the bacon? Then, I was told they were out of it, and yet we were still charged the full price of $14 for it. The focaccia was really good, but it comes as one huge chunk of bread that is topped with the brisket. It would be easier to eat if it was sliced into pieces. The chicken was flavorful and cooked through. IMO it could have been cooked a little bit longer to make it a little more tender. The Brussel sprouts were a solid side and a worth ordering. The place has the potential to be really good if it was managed better. The kitchen was clearly way backed up and the bathrooms were a disaster. Trash was overflowing, with no paper towels in both tbe Men's and Women's restrooms, and this...