Arctic Circle — Restaurant in Orem

Wow, so they didn't hear my order correctly. Which is fine, no big deal. They said they read it back twice to me, which was incorrect. I ordered the mini corn dogs and tots. I received a LG corn dog instead. If the corn dog hadn't been overcooked and extremely greasy, I would have just eaten it. I went back and let them know the order was incorrect and said I would like the mini corn dog's. Pulled back up to the window. The guy claimed his name was Landon and the owner, plus the cook. He said there was a price difference. I said no problem, I'm happy to pay the difference. At this point, there really wasn't a problem other than the simple miscommunication. I said to him, "If this corn dog hadn't been overcooked and greasy, I would have just eaten it since that's what I was charged for." He clearly got offended and started defending himself, saying it wasn't. My mistake was for not getting a picture of it to post. He started arguing, stating he's trying not to argue. Clearly, there is a huge lack of customer service skills on his side. All he simply needed to do was say sorry about that. Charge me the difference and give me the mini corn dogs. If he hadn't been argumentative and disrespectful, I wouldn't have bothered writing a review. I truly hope he doesn't treat his employees...

I'm pretty surprised - I ordered the "fancy" new black angus quarter pounder. I typically don't like veggies on burgers (especially since they Arctic Circle loads burgers with lettuce), so I ordered it as such. I got a pretty disappointing burger, if it even deserves the name; the buns were the nicest part - probably where all my money went. There was so much mayo and ketchup that the burger slid off the top bun. Then there was the patty... the patty was exactly the same looking and tasting as the burger patties I got in middle school. It tasted the same, too. I was surprised and heavily dissatisfied.

There are so many other burger places that actually try to sell the burger and not just cover it up with toppings. For how much they charge for their meals, I call bogus on this "black angus". Either that or I got a rogue patty because wow - there wasn't even even seasoning on it.

Also, a medium fry is about the size of a small fry anywhere else. Not really fun.

The only reason I give this place 3 stars is because the staff works hard. They do great and their service was great. This added to my disappointment in the food quality; but overall, I was impressed by their quickness, responsiveness,...

We got the flyer that the Easter bunnies were in, so we went in just for them. We ordered the kids meal and then they told us that they were not in after we paid. The Owner/Manager Landon told us to come in and get one in a couple of weeks as he told 5 other unhappy family's that night. (My child did not get a toy with the kids meal because we were coming back for the bunny.) So we did come back in to get the bunny and Landon would not give one to my child saying he didn't say that. He stood there and lied to my child. Can you believe a grown man lying to a child. He says he has been the manager for 25 years, I wonder if he has been lying to children for 25 years. My child left very sad and unhappy without his bunny; all because a very dishonest man was able to lie to a child and get away with it. Sometimes it's a sad world our children have to grow up in. It's amazing to me that he would lie and loose self respect all over a Stuffed...