El Molcajete Mexican Restaurant — Restaurant in Orem

We have been here twice now. First time, excellent experience. Both times the food was good and the staff was nice BUT tonight we had a major issue. WHEN ordering, I told the waitress we had a coupon for buy one entree and two drinks, get one entree free. She saw the actual coupon and told me which of our meals would be free after we had told her what we wanted to order so she knew what was going to be on our bill. IF she had told me that one of the entrees would not qualify for the coupon so we wouldn’t be able to use it, I would have ordered something else. Easy. No problem. Instead, she tells me which meal will be free but when the check comes she tells me we can’t use the coupon because one of the entrees wasn’t eligible. If you see the physical coupon (which was valid and had no exclusions) as someone is ordering and you tell that customer which of the two entrees they ordered will be free, you should be accountable for what you told them and hold yourself to it. It is dishonest to change your mind when it comes time for the customer to pay. We also typically would have just ordered water to drink as our usual. So, we were out the cost of drinks we wouldn’t have ordered if we weren’t using the coupon and didn’t get the meal we should have for free either. I won’t be back because of the dishonesty in how they treated us. I didn’t hide the coupon and spring it on them at the end. I was upfront to make sure there wouldn’t be any issues using it. Too bad they decided to cheat us because I...

I had heard a lot of great things about this restaurant so I went out with my family. It was a Saturday evening and we got sat down right away. I was surprised there weren't very many people there but it was a little early for dinner.

We had a hard time ordering because both people trying to help us didn't understand us very well. Which I do understand can be hard for them but it was also kind of frustrating because my son is almost 14 and didn't want to order a kid's meal but that's what they had him order even though he wanted a regular size meal even though we tried to explain. I felt rushed to order even though I wasn't ready.

The chips were pretty good and the salsa was really great although a little runny. The food came out pretty quick. I was a little disappointed, it was good but not amazing. The cheese in the cheese enchilada was not melted. I did like the sauce on it. Everything tasted pretty good but it definitely could have been a little bit tastier.

Everyone was really nice. But it wasn't my favorite Mexican restaurant experience. Oh, also I didn't like they had a TV playing with really old Mexican music videos and I felt like it was too scandalous for kids and I myself didn't really like it because it was so cheesy and outdated. It would be nice if they just didn't have that at all and just...

Worst place ever!!! I called and placed an order, upon ordering I asked the person taking my call if they could make a special burrito (chile relleno with beans) he checked with someone else and the answer was “yes” as I was heading over I got a call from them and the man on the line was rude he said that there was a confusion with my order (I did not think about my special order) so I said ok as I started telling him what I ordered he cut me off and said “I don’t think you understand, there’s 2 types of things” and proceeded to tell me about 2 different plates I was completely lost and told him that was not my order … he then said “that is your order but the burrito you order can only be green chilly (and started explaining what green chilly is) or you can get a plate of chile relleno” I explained to him that I had asked the person who took my order and he had said they could do it” he chuckled and said “ a chile relleno is a large chile stuffed with cheese and would NEVER be made in to a burrito!” I was pretty upset by then I told him I have had other places make it and that’s why I asked before I placed my order he kept on making me feel like I was from another world I finally told him to cancel my order. Really bad customer service would not spend my money here I wish I could give them...