Sushi Ya — Restaurant in Orem

We generally tip based on service and try to give people some room for human error but this just ended up being a lot. Our main Server was decently nice but kept asking us “is this your food?” When she would bring it over and brought us someone else’s plate on the first round (we knew this because the paper she handed us back was the wrong one). The person who took our paper order for the all you can eat (not our normal server) just grabbed it and walked away, didn’t pause or stop walking or say anything to us and it took us a second to register someone had even grabbed it, not a big deal. But the second server then didn’t read or mention to anyone that we had written a food allergy and the word “Allergic” on the top of the paper on both sides on my order and my husband’s order and we hadn’t had a chance to tell her since she never stopped walking. We were still pretty nice about it and just politely let them know the plate they brought out at first wasn’t ours and that I had an allergy and my husband’s plate and the one they brought out had the allergen on it, they hurried to fix it so we still were planning on giving them a tip.

Then they never brought out ginger, wasabi, the little things for your soy sauce or plates (besides the ones with the sushi on it). My husband ended up having to flag someone down and ask for all of the above and then they never refilled our water, server made a comment to my husband when we ordered a second round of sushi (only three rolls). So at this point we were talking about just leaving a smaller tip or no tip at all. We went to check out and the price had gone up from what it used to be but wasn’t advertised anywhere we had seen so now we didn’t have money to tip (we always just pull cash out for dates so we don’t go over budget). My husband paid our bill and then as he was putting the dollar and change away the woman (second server who messed up our order with a food allergy on it) said “What, no tip?” to which my husband (who is a sweetheart) said, “oh, sorry.” And put the dollar in the tip jar even though the service had not been great. The woman then said (pointing in my husbands wallet at his cards) “what, one dollar? We accept card.” To which my husband said, “I’m sorry, that’s all we have, we thought it was only $20 a person so we hadn’t planned more.” The woman kept pushing the card reader towards him saying “you do card?” To which he said (again) “sorry, I don’t have any extra money right now. We had money for a tip but ended up using it for the bill.” The woman then scoffed and turned to the other server and said (in English so my husband could hear, mind you she had barley spoken English up to this point) “They only pay one dollar for two people.” Needless to say after all of that we won’t be coming back or recommending it to anyone else. Overall the food was ok but the service doesn’t make...

This restaurant has changed over the years and not in a good way. I won't even get into the atmosphere. I'll just say that you can tell the restaurant is old. But I want to focus on the socialistic approach of this restaurant. Now I get that people suck and abuse buffets and I get not wanting to waste food because we need to respect the life of any animal but this restaurant's rules have gone too far for me to want to go back. I think their advertised "all you can eat sushi" is a joke with the rules they put in place. One rule is to not waste food or you get charged a fee, I can't argue with this rule because it's just trying to not waste an animals life unnecessarily. But it specifically says that you also can't waste the rice and if you are trying to eat all you can AND finish what you order, then back off on how much rice I want to force down. Additionally, tell me whR the fee is because in my case, I would've rather paid the fee then gag on a bite. Another rule is that you can only order 3 rolls at a time. If I'm trying to be understanding, maybe there should be a limit but not as few as 3. Without realizing the rule, I started an order with more than 3 and when the waitress came and picked up my first order she decided which rolls she would make and walked away and I didn't have a chance to say which I would prefer first. And with a buffet, how you spend your stomach space, matters. Another rule is that you can't order more sushi rolls until you finish what's on your plate. This is what broke me. I do not like having to wait to order between dishes if I come to a buffet. Once I start eating I want to keep eating. There is already a long wait time because sushi can take a while to prepare plus the normal wait time while other guests put in their orders. It doesn't please me that they add additional wait time to my meal. Today we happened to be rushed and the restaurant literally makes it impossible to eat quickly and to enjoy all you can eat with all of their socialist rules. On a positive note, they do make...

Edit: OK, so I have a sushi problem. I keep coming back. But I'm done. We got take out. DONT GET TAKE OUT. ITS JUST... blah. So bad. And the person who stares you down for a tip and doesn't speak intelligible English is just predatory. Seriously, the food was just ok. There will not be another review from me here. Rip. Off.

Edit: Love hate relationship, I cant find better sushi for the price. Still expensive. $21.60 for lunch. But hey, thats sushi. 15% off takeout.

Edit: I am sorry to say the quality has slipped. I hate to do this but I have to lower the review completely. The tables were sticky, the service was indifferent at best. The gratuity has changed from 15% for 8+ to 18% for 6 or more. Prices have increased by a couple bucks. Our ~$30 usual lunch meal was $44 this time. The people seemed irritated when I mentioned that a member of our dinner party had special needs. They also counted the sushi rolls as we ordered and had an attitude of watching us so we didnt break the rules. I used to go here every month and I've been going for ten years! Now I doubt I'll ever be back. Sad to see it go. I've heard Bonzai sushi is pretty good.

Original Review: Inexpensive and delicious (relatively). All you can eat with plenty of fresh and fried (tempura) options. For those who arent sure if you like sushi, try the eel, happy, summer, or crystal shrimp. If you really don't like sushi then try the bento boxes or miso or teriyaki steak. Expect around 60-90 minutes for all you can eat. (Including wait and eating time) the dinner rolls are quite large and well made. Lunch is filling and delicious. I always feel full and happy when leaving. (Maybe a little sick if I...