Rosati's Pizza — Restaurant in Oxford

Update as we have gone back and ordered over the phone. The food came out when we were told it would and was hot. The order was accurate. My only complaint is the square cut pizza, pizza is meant to be triangles. I am not a child who needs square cut tiny pieces of pizza and shouldn't need to ask for triangles, this is standard. But the food is still excellent and if you haven't tried it yet, you need to.

Rosati's food is delicious and if you haven't tried them yet, you need to. My rating is because right now they are going through some growing pains as they have not been open long. Their timing is a little off when you are in the restaurant, expect 15-20 minutes for anything made from scratch, which isn't bad but frustrating when told 10 is all it will take. For takeout, my suggestion is call in your order as their online/app is not working 100%. Also, go before the time you are given it will take, they sometimes overshoot how long it will take. We had a few minor issues on our last order and each one was addressed and handled completely. One complaint is that our medium pizza was square cut, which in my opinion should be a cut that all pizza shops should NEVER use; pizza is a triangle, otherwise it is some form of breadstick. I will update my rating as they work out some of...

We walked in to eat today, there was only one line of pizza for slices, we were told a 10 min wait for cheese, about 25-30min goes by still no cheese, we walk in to see the employees sitting at a table with there laptops open, when I asked if they forgot about us they said oh no it will be another 10min, as I’m walking out I hear the employee say to the other “see this is what I’m taking about”

When they finally bring our pizza, the dough was raw, I bring our slices back and tell the employee these are raw, I go to use the restroom I come back to hear the other employee tell the girl “do you know when dough looks wet, this isn’t raw I don’t know what there talking about”

When I came back from using the restroom my husband was paying for drinks I kindly told the employee she should probably tell the other to be a little quieter if they are going to talk about there customers inappropriately, it’s a place of work not a place for you to do homework or gossip about customers when they can hear you.

I personally am from Chicago so to see such distasteful customer service and sloppy pizza making, on a food chain that is so popular and a staple to Chicago was disappointing. I don’t know how much longer this place...

From the moment we first ordered, we knew it would go not well. Drink order was messed up.We ordered ,mozzarella sticks, got something else instead-greasy fried dough. Ordered 3 slices and one pepperoni slice. Pepperoni slice was huge. 2 slices of cheese pizzas were half the size. We were told the the third slice of cheese pizza would be coming shortly. After 20 minutes I asked for money back on that slice and we would leave. Lo and behold the pizza was just coming out of the oven! If we had been adults, okay, this would not bother me so much, but we were four boys and me, their grandmother. I will say that the 8 year old never complained about not having any food, God bless him. I realize that they have only been open 3 weeks, however they should have comped his meal or offered him something else. The restaurant was not busy. They need to get their act together or they won’t last long. I...