Great White Pizza — Restaurant in Panama City Beach

We ordered a gluten free pizza (specifically for a celiac customer) at Great White Pizza PCB in Pier Park on Sunday. We placed the order online just about 7pm to pick up for 8:30. Once we arrived the doors were locked (even with a confirmation of the order and the transcation processed) On the website when we ordered online it was closing for 9pm. They were physically inside working as we were knocking on the door to let us in to pick up the pre ordered/prepaid pizza but still would not answer the door or acknowledge us; although they were all working. From the window we must have phoned about 11 times with no avail. Now we’re standing there being ignored without the pizza. We went to the back to door of the building and knocked a few times, turned the handle and it was unlocked so my friend stuck his head in and called over to anyone hello hello I’m trying to pick up my pizza here hello??!! Along comes a lady and a man and finally we get a response to “were closed we didn’t make your order” extremely rudely! Trying to get an answer about where our money is and why they couldn’t just open the front door to let us know what was happening instead of ignoring us. The worker then proceeded to say and then you call 10 times “didn’t you get the hint”. Again shocked with that kind of rude response. Why didnt they just answer the phone to inform us of that, instead of ignoring us. They had over 1.5 hrs to notify the customer. We said we prepaid the pizza, then finally again she comes back with a rude snarcky response “we reversed the transaction”. Well how is anyone going to know all this in real time as this is all taking place and it’s a confirmed paid transaction. I don’t understand why she couldn’t just answer the door or answer the phone or even called back the number to say sorry we can’t fulfill this order for xyz reasons and you have been fully refunded. Or even give the customer a curtesy call to say we are no longer open till 9:00 did you want to pick up the pizza sooner to meet our cut off. Absolute disrespect for their customers. And to top it off the transaction was not reversed we were still charged for the pizza. Just...

Really happy I finally tried Great White!! I'm a local and had just given up on eating pizza with friends until now!

Unfortunately I am celiac and have a casein allergy as well- so I can't have gluten or dairy. Great White offers 2 gluten free crust options- a normal thin crust gluten free and a cauliflower crust. I got the normal GF crust as I think cauliflower ruins everything it touches- but its nice they have that for the low carb/keto people. The crust appears to be premade and they take caution to not cross contaminate- I have eaten a few times and not been sick and I am pretty sensitive to the glutens. They use violife brand as their cheese alternative and it bakes on a pizza well. Also I like that they know fake cheese is best in moderation so they don't attempt to drown the pizza with it- trust me fake cheese can be overwhelmingly bad if there is too much. They have a perfect balance between sauce and cheese. I got the margarita and the Buffalo chicken and I would get both again! I haven't seen anyone in the area have fake cheese as an option so I am grateful they do.

My husband got normal pizza and it looked amazing! I wish I could try the crust so bad.. He really enjoyed his pizza too. The staff are very friendly and the owner is very nice- you can tell he cares about his food. The place kinda has a 90s West Coast/California Beachside pizza...

We ordered Great White Pizza through DoorDash and had very high hopes thanks to the very easy customization interface on their menu online. We were able to clearly select items to add or remove from each dish for custom orders that fit our dietary needs without relying on notes.

We ordered 1 side Greek salad, requested to remove red onions; 1 Caesar salad, no croutons; and one BYO salad with lettuce, spinach, red onion, and garlic. The Caesar salad was covered in raw garlic and was inedible. The Greek salad was subbed with an additional BYO salad, and both were absolutely covered in garlic and onion. The BYO salad being the only one correct it was the only salad to be eaten and enjoyed. The Caesar was somewhat edible once several spoonfuls of garlic were scraped off, but the "Greek Salad" was a complete waste.

For pizzas, we ordered a carnivore and Pepperoni, which both came correct, but the MOJO pizza that was customized to remove the red onion had almost a half cup of red onion all over it. The flavor completely permeated the whole pizza, so even when picked off, it tasted disgusting.

Disappointing finish to an otherwise perfect day, and sadly given this experience, we won't go back or order again eith so many other...