Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Panama City Beach

We like Zaxbys, but unfortunately their food and service have been steadily declining. Maybe it's because they are too busy chasing their small kids all through the front and prep area instead of focusing on customers. Our food was all wrong, and ther service was not there. Just for example, I had the six finger plate, go big with extra fries. Well I had a total of 8 fries. 8 individual crinkle cut fries. They were cold and rubbery, like they were threw in as an afterthought. The chicken was cold and hard, i had to rip it apart. I would have complained, but I had already been to the counter once to get the coleslaw that they forgot. I did however, have to go back up there to get them to refill my drink because they drink machine was completely empty. There was not even that many people in the place. Not to mention every table was dirty. We had to wipe ours down with napkins. Oh, and we had cheese bites. It was quite literally a fourth of how they are supposed to come. I don't know what happened with this location, but unfortunately they have lost our business because it has been a steady decline here in every aspect. Food quality, amount, service and cleanliness are non existent here. As I said, maybe if they focused more on their jobs and not their kids, it would eventually get better. The kid I saw was running, screaming and throwing things to where it was a major distraction. I don't even know which employee the kid belonged to, as they all seemed to be getting on to him at one...

Outstanding Zaxby’s this is how a Big Zac Snack Meal is supposed to taste like, the chicken and fries tonight reminded of Guthrie’s and the toast was yummy, but Guthrie’s toast has a little more flavor but Zaxby’s has better prices, so keep up the good work Panama City Beach Zaxby’s, I’ve been coming to this location for 4 years I came to this location one time after it first opened while on vacation where I used to live, it was 2005, so anyhow I’ve been eating Zaxby’s all my life in Metro Atlanta since the original location opened in Hiram, Georgia back in 2001/2002 maybe 2003 not sure when, but I’ve ate at the one in Douglasville, Georgia, Austell, Georgia, Mableton, Georgia, Marietta, Georgia Dallas Highway location, Dallas, Georgia by the Kroger and the Walmart location as well, Powder Springs, Georgia, and numerous other locations the only out of state location I’ve ate at besides this one and the one in Lynn Haven of course, is the brand new location in Eufaula, Alabama of course, but I live in Panama City Beach Florida now, so anyhow keep it up, I might come back here more than the Guthrie’s on Front Beach Road that just opened a few...

Look, I get it. It's fast food. I didn’t walk in expecting Michelin stars and heartfelt eye contact but I also didn’t expect to be greeted like I just insulted their grandmother and kicked over the fry station.

Zaxby’s usually delivers a solid, if slightly greasy, chicken experience. But this particular location? Felt like I was intruding on a hostage situation. I walked in with a smile and left with a meal that wasn’t mine and a newfound fear of making eye contact with teenagers in aprons.

The order? Wrong. Not apocalyptically wrong, just off enough to ruin the ratio of sauce to sadness. Since we had gone through the drive through and traffic is a nightmare, we just dealt with it.

The food was fine once I made peace with the fact that it wasn’t the food I ordered. Kind of like life, really. You expect chicken fingers and toast, you get a half-hearted salad and existential disappointment.

Three stars, because the chicken was still hot and I’m not a monster. But next time, I’ll take my chances with gas station sushi. At least there, the indifference feels...