Eastside Lounge — Restaurant in Paradise

My experience at the Eastside Lounge in the hotel we were staying at left much to be desired. While the ambiance was elevated by the delightful live piano music, the subpar service significantly detracted from the overall experience.

Upon arriving at the lounge and settling in after dinner, my companion and I eagerly awaited the attention of a waitress to take our drink orders. Regrettably, we found ourselves waiting for over 45 minutes before any service was rendered. Despite the waitress passing by our table multiple times, it took the intervention of the bartender and the manager to finally prompt her to attend to us.

When our drinks did arrive, they were brought to us without the simple addition of water, despite our repeated requests. This lack of attention to detail and customer needs further highlighted the disappointing service we received.

Although the live piano music added a touch of sophistication to the atmosphere, the inefficiency and inattentiveness of the staff overshadowed any enjoyment we could have derived from it. If you are looking to enjoy the music, I would recommend staying at the bar area instead, where the service may be more prompt and attentive.

In conclusion, while the lounge has the potential to be a charming spot for post-dinner drinks and live entertainment, the glaring issues with service leave much to be desired. I hope the management takes note of these shortcomings and works towards improving the overall customer experience...

Nice little bar in the Fabulous Encore. We have been many times over the past 10 years and enjoy the classy, stylish decor, friendly service, and well crafted cocktails. The Dueling Pianos act that has been there this past year, on the other hand has been a disappointment. The musicians seem bored, robotic, and don't connect with the crowd. The guy with the glasses points to his tip jar when someone makes a request. Las Vegas is full of great talent who have great people skills. I am sure that Wynn can find a...

It's a beautiful lounge that is open late with live music, two pianists playing and singing songs at request. Cocktails are amazing. Don't come hungry to this place. They have very small selection of snacks. This is our second time visiting this lounge. We came back for the pianists. This time, we didn't get that same great impression. There were 2 other pianists, and neither one of them played the songs we requested, even though we left them tip for our request. It was pretty...