McDonald's — Restaurant in Paradise

The automated kiosks are horrible. This store is supposed to be fully automated.. but that's probably the reason why it just doesn't work. McDonalds should really look into the process and solve it. The workers are at the mercy of inferior technology.

I go into McDonalds and am instructed to use the kiosks.

There are some that aren't working.. some that are working. A customer instructs me not to use the one I'm facing because it's broken. Instead.. I use the one on the other side.

The process of ordering on the kiosk is slow and cumbersome. I have a coupon which I wanted to use. I first add the item.. then scan the coupon.. VOILA... double order. Okay.. my bad for not understanding the system. So now I have to remove the item... I add another item.. and it takes me to the cart for some reason and says "Is this all I want?"

So I add some more things and finalize my order. I try to check out, but I have no way to edit my order to select to go. Okay.. no big deal.. I'll just choose a table... and VOILA.. ERROR.. Please see a cashier.

I talk to the McDonalds attendant and he tells me that he could find my order and that I can pay up front.

During this time.. I see and here about 3-4 people sadly yelling at the McDonalds workers for messing up (really.. it's this automated system that doesn't work... not the people.)

McNuggets were okay. They were warm.. but were on the verge of being dry. Fries were okay... looked like they were out for awhile.. (and they didn't fill it to the top). Soda... this was good.

I felt bad for the workers here since it seems the biggest issue is problems with the kiosks and how orders are sent...

All around the inside is Fair. but need to check air vents its dirty. All Soda Machine need to be constantly watched because when its busy it gets nasty and dirty .. floor looks clean but need more cleaning. and the windows all around need to be cleaned, and of course the frame.

Very Impressive One As far as the overall look.

Managers and Staff need to be reminded and or trained that a Franchise who really depends on Customers to have more happy people to come to visit and eat here.

Customer Service is Very Poor. Your Cashier Staff or Front Staff is not following their training. And why is it I walk in and I was stared by your staff and like they don't like to be friendly and all showing , how great and wonderful to have a job ..that lets you interact with people ..This is one of the most questioned part of Hiring. Are a People Person? Are good or happy to be around People. ETC.,

The Outside Area is good , Actually better than good.

Food is very good , but prepared Sloppy on my tray and the way it was wrap and coffee I have to dump some because they fill it to the top. I mean they can save a lot of coffee expense and time making sure ask the customer if they want it fill to the top or not...

So, you have good location ,, ok dining area , staff not satisfied, not customer service oriented plus the Manager is he or she really watching the staff and or helping to correct any discrepancies or problems?

This is THE MC DONALD WHO GENERATE a lot of the revenue because of its best quality fast food deals and environment ...and GREAT...

PLEASE CHECK YOUR TO GO ORDERS BEFORE YOU LEAVE!! I would give negative stars, if I could. I ordered a to go order, but ended up staying to eat in the dining room. I opened my quarter pounder hamburger and it was turned upside down with all of the toppings splattered onto the box as if it was slapped in there. It literally had no top hamburger bun, and when I brought this up to the cashier she said that this is what a "quarter hamburger" was. When I asked for just a top hamburger bun at least and showed the cashier the burger she didn't even apologize or offer to remake the burger she just snatched the box out of my hands. I paid for this burger and was only asking for the bun, not making a scene or demanding anything or being rude. I had chosen to not acknowledge the mess it was because there are enough verbally abusive patrons. But all the cashier ended up doing was turn the burger right side up (no gloves) and slap an undercooked bun on it, and yell at the other adult woman at the grill about "what's missing here?". It wasn't even busy in the drive thru or the dining room. I can't pretend to know their job or lives, but I hope they aren't this effed up to every PAYING customer. I ended up asking for a refund, and not taking the burger, even this was an issue. Please beware!! I only regret not getting their names to report them. Again, not trying to be a drama queen but I worked hard to afford this little splurge to get this slap...