Waiters “Order takers” were EH. The Wait-Staff delivery, bus service and the Food were EXCEPTIONAL.
To level set. I was in town for work and dining solo. Mandalay Bay had both a Volleyball tourney and major music concert on-site.
At 5 o’clock they allowed Bar & Bar area seating. 1st come/1st served. The Bar had mostly “reserved” seats so as the 2nd or 3rd person in, I took a small table Bar adjacent. I Just wanted to order dinner, eat and get out. The line to get in was long because they had a TON of reservations.
It seemed like at the Bar would have been a better choice. Drink-cocktail order was taken by water/order taker (Jennifer), BUT I eventually had to ask the Manager (Ron) to help me order food. He was friendly and helpful. Told me he was New.
The (2) Two waiter/order takers for the sections seemed overwhelmed as within 30 minutes the Bar/Bar areas were completely full.
Wait-staff delivery (I had Omar) was swift, clean and each time he asked if I needed anything plus offered suggestions. Then the bus-service (I had Juan) was also swift and professional. He automatically refilled my water glass several times.
——-——- CUCUMBER MARTINI $20- light and refreshingly delicious.
SALMON TATAKI $25- Four (4) sashimi slices with a nice flavorful slightly spicy sauce. Good. But will skip if there’s a next-time.
WAGYU RIBCAP $96- Absolutely perfect! Cooked exactly how I asked. The marbling of the meat while cooked over fire took the taste and flavor to off-the-charts fantastic!Just a pinch of Sea or Himalayan salt on top. Once you try this steak you will understand why it’s the Chefs favorite cut and the Signature steak on the menu.
Relatively small size but because of the appetizer Spicy fried rice plus I added the half lobster tail- they even gave some claw meat ($43-) it was more than enough. I had to pack half of it to go.
SPICY FRIED RICE $16- Excellent flavor. Just the right amount of seasoning, veggies-onion and pork belly bits.
— — ——- Unfortunately, my Waiter/order taker (Jennifer) breezed by me at least a half-dozen times. Never checked in or asked about my order… eventually I waved her down because my work associate asked me to order some to-go. Then she ‘flew-off’ (and was NEVER seen again).
While waiting and waiting and waiting to catch Jennifer to close out my check, I noticed the continual delivery of small cups of Fries and overhead they are truffle infused french fries. So during one of his delivery and check-on rounds to all in my section… I asked Wait-staffer Omar about them because they are not on the menu.
He looked puzzled and then told me they are “complimentary”. But when I told him I was not offered any, he insisted I take some to-go and immediately packed them up for me ( I told him I was full. But he said they are a “must at least try”).
Finally. At the end, I WALKED OVER to the manager (Ron) and asked him to please see me.
I told him how wonderful his wait staffers (Juan and Omar) are and pointed out each table where they were delivering, doing, taking, cleaning, pouring and slightly interacting with customers…. I suggested that he take a very close look and strongly consider bumping them up (Omar to waiter/order taker and Juan to higher rank server)!!!!
Then, I told him I need my to-go order and asked him to run my card to close out my bill. He apologized for any lack of service and said if I return to ask for him.
Although Half of the food on my bill was To-Go, I still tipped 20% of the Total.
SPECIFICALLY because of Omar...
Read moreMy name is Monica Smith. On Thursday, January 16th, my niece, Chantell, myself, and our friend, Jasmine were first time guests, my colleague Tre was a repeat guest of StripSteak, Las Vegas, a Michael Mina restaurant located inside of the Mandalay Bay Resort & Casino.
We sat at the Bar. I was immediately greeted by a very charming gentleman named Mr. Sandro Coppola, Assistant General Manager. He gave all of us a warm greeting. I shared we came to celebrate Chantell’s 25th birthday.
After being seated, I got the opportunity to meet Mr. Anthony DiGregorio whom I had only communicated with via phone and never met in person. Our party of 4 were given the trio of French fries with 3 types of dipping sauces which was a great starter. The French fries were prepared perfectly: golden brown, lightly salted, the right thickness! Next, we were given a trio of refreshing mini taster martinis. The flavors were peach, pomegranate and cucumber. Then a drink called the Cherry Bomb. From this point on my life had changed….we named Mr. DiGregorio, the Master Mixologist!
Mr. Coppola came by to check on us and I shared my experience thus far. I work in Hospitality and first impressions are lasting. The appetizer, martinis and Cherry bomb had awakened all 5 senses. The taste of the ingredients and flavors, the smell of the aromas, to touch the texture, hear the reactions from other guests and seeing the presentation.
I had the pleasure of meeting Mr. Edward Tracy, General Manager, Restaurant Excellence Team of The Mina Group. I shared my positive feedback with him. We appreciated him taking the time to engage with us. The menu offers a variety of cuisines to choose from: signature cut steaks, seafood, caviar, chicken, fish, lamb chops, appetizers, salads and side dishes to name a few.
My niece and I wanted Gluten free, Veggie options. We made one exception, the Creamed Spinach. It looked so good we went for it without being made with our preferred options. We shared four of the side dishes, that’s how plentiful they were.
The Black Truffle Mac n Cheese with four cheese blend. Flavorful! Creamed Spinach with Parmesan cheese and Mornay sauce (can be gluten free and veggie) Brussel Sprouts with mustard garlic glaze and fresno peppers -Whipped Potatoes with butter and chives
Among the four side dishes, the ingredients and flavors were buttery, savory, and a hint of spicy. The textures were smooth, tender, melt in your mouth really good!
I highly recommend you dine at StripSteak, Las Vegas restaurant. The service, atmosphere, food and beverages were outstanding! We...
Read moreThis restaurant did not meet my expectations. I ordered the 20 oz bone in cowboy ribeye medium rare and while the inside was perfectly cooked, the charred outside part just tasted burnt. I understand they are fire grilled which is why initially asked to have the shallot butter sauce on the side and just salt and pepper on the steak but the server said it was just going to be very little sauce wiped on the outside of the steak. It was a mistake not to just insist on salt & pepper. My friend who ordered the filet cooked the same way also said his steak tasted burnt.
To top this, it seemed like the 20 oz tomahawk ribeye steak I ordered was a select grade. Granted they did not claim it was prime or dry aged, but I've gotten choice grade ribeye steaks from the grocery store that was more tender and appetizing than this one. The cap area, my favorite part, was tough and very chewy. I always dig into that section right away to savor the fatty tenderness of the meat. This is my first time ever to have hard, tough, chewy fat on a ribeye steak. Even the inside/middle part wasn't as tender as ribeye steaks I'm used to. It was a struggle to chew each piece.
You may be wondering why I did not say anything to the server if I wasn't happy with my food. We were there for the Michael Jackson show and we were running late. I was starving and knowing it will be another at least a half hour or so if I asked for a replacement, I decided to just eat some of the steak. Sad to say, I may have just eaten not even a 3rd of it and just gorged down on the free French fries.
I took the remaining steak home and "dissected" it, out of curiosity because it was an $88 piece of meat. It was indeed a tough piece of meat with gristle all over. I initially planned to save it maybe by braising the still about 16 oz of meat but was so frustrated I threw it in the trash.
Lesson learned...not just because a steakhouse is a $$$$ it's guaranteed you'll get a good steak. I could have gotten prime cuts from Costco for that price and enjoyed it more.
The 3 stars are for the sea bass, the free French fries, delicious mushroom side dish and great service. Still a waste of money, though. What a big...
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