Criticism, not hate. We came on Sunday early-dinner before Memorial Day, maybe around 4 PM.
Food - 2 stars. Rice was FALLING APART with the slightest bit of pressure. Resorted to bare hands, still didn't help/work. When you're getting charged for left-over rice on the plate, it's very frustrating to have every grain of rice explode the moment you touch it. Sushi is about rice first, fish second. Fish was good quality, but it isn't sushi if it just falls apart. Should have made a new batch of rice. EVERY piece was like this during our trip. It wasn't an issue of wrapping/rolling tight enough. It was the rice itself.
Service - 2 Stars. Menu is over-complicated to avoid wasteful guests driving up costs. I get it, but when you need good service to overcome that. Having 1 server also being the host is bad for service at an AYCE at 4 PM (going into dinner period on a Holiday Weekend Day). Can't be helped. But also offer to explain the menu. You have like 14 terms and conditions and 3 different price structures. Been to a lot of AYCE sushi places, never seen that before. Server seemed disinterested and over-worked. We weren't being mean or rude, we were trying to be polite and nice. Also no mention of alcohol options since we spend 15 minutes trying to figure out the menu, we didn't even realize until the end they had them.
Atmosphere - 1 Star. Smell. It smelled. It smelled like semi-rotting fish. Which is surprising because the fish was great quality when you get to eat it, but very off-putting when you first walk in and it's the first smell that greets you. Maybe it was the oysters. Maybe some people like a light fish odor (this was NOT 'light'). Not sure what it is. But 'fish smell' is not appetizing in the summer heat. I've been a kitchen manager, I fish on one of the muddiest rivers in the world, I eat a lot of fish. The smell almost put me off wanting fish. Gotta do something about that.
Summary of criticism: You can have a slightly complicated menu to avoid waste or bad guest habits, but you have to make up for it with having solid guest service and a great product at the table in a comfortable place to eat.
We probably won't ever be back, mostly because it was a 24 hour drive to get to Vegas (or a 6 hour flight), but I hope this is taken constructively and not as hate. When you have fish that good at that price you could be killing it with a bit more effort in the...
Read moreI usually go to the location on Fort Apache But it was more convenient for my friend to meet me at this location. We get seated and at first It wasn’t bad, Our server mentioned how she was brand and she did really well. I didn’t appreciate a $2 up charge on AYCE for cream cheese in rolls as the the Fort Apache location never did this but whatever. Half of the rolls I ordered I couldn’t swallow because they were either mushy or the fish was like rubber. It wasn’t appetizing and I spit out two rolls in my napkin. My friend ordered a roll that had tuna on the inside and on top, but the tuna on the inside was obviously frozen. We didn’t finish a lot due to the quality.
We didn’t complain about it we understand things happen…. I didn’t appreciate the other server, a rounder Asian girl with a tattoo on her right arm a little past her elbow who was not our server coming to our table 3 times after Expressing our dissatisfaction making small Inappropriate comments. “ Next time you can order half rolls, That’s an option.” “ We should charge you for the rules you didn’t eat, but we are waving it. Just be mindful of that.”
Were the comments necessary?? Mind you I did order some half rolls, but I’m used to go to the other location where I am able to eat a full roll because the quality is a lot better. I was never rude to any of the servers, But she came out with an attitude for no reason whatsoever. I get it this place is near the strip so they’re ripping off tourists but the quality of the fish and the service just isn’t there at this location.
It’s one thing to have the food leave a bad taste in your mouth, it’s another thing to have a server do the same. I’m not sure if she stepped in to help the new girl or what but she did not wear a name tag etc and in general was rude for absolutely no reason other than we didn’t feel like the quality was up to par. We never asked for refunds or comps etc, Only for the check.
Oh and opening the door and leaving it open when it’s 107° outside letting flies in that you have to routinely swat away from your food isn’t the best experience.
Don’t ask us how our food is if you can’t handle anything that isn't positive feedback. Hopefully the new server does not pick up the bad habits of...
Read moreWow I’m thoroughly impressed by so many good reviews for this very very mediocre place. I researched a lot of AYCE sushi restaurant menus and decided to come to this one because sounds like they have more no-rice rolls albeit lacking some premium items that other similar restaurants have for their main price point options.
I got the All-day menu $34.99 and first ordered all the premium items in that tier - to my disappointment, the “poke salad” “screaming orgasm” etc. that says include assorted sashimi is just spicy tuna that you get at a run of the mill sushi place.
The beef tartaki was so tough that I could barely chew it. Had to send it back.
The oyster is good but you only get one.
The spider roll that has “soft shell crab” barely has any soft shell crab, mostly imitation crab meat just like any other rolls that have “crab”. I’d say 90% of the roll is soggy rice, imitation crab, cucumber and avocado.
After these dishes I was thoroughly disappointed and complained to the manager and wanted to leave. But of course the manager argued that it’s because I didn’t order the most premium option - $44.99. I was shocked that’s even an argument….. it’s not an excuse that your All-Day menu items suck. other restaurants offer those premium items, fatty salmon, salmon karma, uni, in their regular all-day option which is $33.99 and lower.
Anyway I had to continue eating and ordered a few other items: eel, seared salmon, salmon, yellowtail, and one no-rice roll. The no-rice roll was good. Everything else was mediocre at best, far inferior even compared to Nabe’s sushi items, Nabe is not even a main sushi restaurant….
The most obvious thing is the amount of rice they try to stuff in every roll, and the bad quality of the rice, it doesn’t stick together and falls apart easily.
In conclusion I suggest you take your money to other options. Nabe premium menu &29.99 includes fatty salmon, sashimi, and far better eel and salmon. Sakana, Neko $33.99 menu includes the items here that’s in the $44.99 menu.
I’m surprised this place is even in business...
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