I had high hopes when I first arrived at this restaurant, eager to enjoy a pleasant evening. Unfortunately, my experience was far from satisfactory.
I was really looking forward to dining here initially.
Showed up and got on the waitlist with an estimated wait time of one hour.
Came back an hour later to check in on the status. The hostess advised that they were running behind schedule and that we still had three tables ahead of us. She also mentioned that pizza was taking 45 minutes. She offered us seats outside and informed us there were heaters available. We could walk in and order, and I specifically asked if she would hold the seats outside while we ordered. She said yes.
I went outside to sit at the outdoor spots while wife placed order only to find other folks seated there. When I asked the hostess about this, she said she only had seats away from the heater left. I explained that we couldn't sit in 19-degree weather without a heater, but she seemed indifferent to the service issue. Frustrated, I walked inside to advise my wife to make the order to-go.
While changing the order to a to go order, the manager approached me, asking if I had been "mean" to the hostess based on hearsay from his friend who was outside. I tried to explain the situation, but he wasn't interested in listening. Instead of escalating the situation, I had the order canceled.
As we were canceling, the manager made it a point to yell from across the room that they didn't need my business. I had already decided to cancel preemptively due to the rude service.
Overall, the experience was marred by unprofessional service and a manager who lacked proper customer service skills. Based on hearsay and without understanding the situation, the manager acted inappropriately. My money was better spent elsewhere. Learn to provide customer...
Read moreWhat a fun little hidden spot just off the Main Street road in park city. It’s a bit hidden since it’s not actually on Main Street, but what a find!
The atmosphere is super laid back. You order at the bar and sit wherever you want. Even though we didn’t have a dedicated “server”, the staff took great care of us. They made sure we had everything we needed even though it was mostly self serve and we didn’t grab everything we needed before sitting down. They were super friendly but in a laid back way.
We only ordered pizza and salad. The dinner salad was good but kind of awkwardly cut. The carrots were too large imo, and I would have loved tomatoes in it as well. Next time, I’d add them.
The pizza was great! We got the house sub tomatoes for the olives. I personally prefer my veggies a little more done, but as the flavor and crust were great, I was not overly bothered by this.
The atmosphere was great. Beers, old school albums, and pictures cover every inch of the walls. It’s super casual and a great place for hanging out with...
Read moreThis review is not about their pizza, we love their pizza and we are actually locals and have take out every Friday. Today my 4 yo asked if we can eat at the restaurant and we thought it will be fun! Wait was 25 mins so we decided to wait. My kids waited patiently over 40 mins, finally we got a high top I said it was not going to work because my kids are too small and I am afraid they will fall. While this is happening the table with the video games opens up and my kids run to play. Hostess says it’s not gong to work because she promised it to a party that had just put their name down minutes before. Not a big deal but the hostess then sent some other girl to ask us if we needed anything, I said a table. I was not planning to keep the table I was just keeping my kids entertained while we got a new table or they were done taking the dirty plates and cleaned it. Their attitude was rude we just had to leave the place. Maybe if the hostess wasn’t on her phone whole time we were waiting, she’ll be more focused on doing her...
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