Schlotzsky's — Restaurant in Peachtree City

I'm not sure who the real manager is at this establishment, but I called in last Friday regarding two turkey sandwiches that I ordered and paid to have cheese added. After returning home, my son and I realized there was no cheese on both sandwiches. I called the restaurant and spoke to the rude man who was running the register. He was on the heavier side and may have been mexican. This man was not friendly at all. Even when I called prior to ask what time they closed, he was just rude. Upon arriving, my son and I said hello, no response, but he greated each Caucasian customer that walked in. When we said thank after he took our order, no response. When it was my turn to order, I asked him a few questions regarding the two sandwiches I was considering buying, and he acted like he was annoyed with my questions. I mean, this man acted like he did not want to be at that job. Just horrible customer service. Long story short after we realized that there was no cheese, I called the store and asked to speak to a manager. The same man informed me that he was the manager. I explained what happened, and he immediately said, " There is cheese on the sandwich, and you can complain, but it doesn't matter, and he hung up on me. Absolutely speechless. I called back, and he picked up and hung up again. I had to call back several times before he finally picked up. You just can't treat people this way. It was absolutely wrong. I paid for my food and paid extra for cheese on both. If a customer calls in, treat them with the respect they deserve. We don't have to patronize your establishment. As a result of what happened, my family and I will never step foot in this place. MANAGEMENT NEEDS TO LOOK INTO THIS MAN'S WORK PERFORMANCE BECAUSE HE SHOULD NOT BE IN A MANAGERIAL CAPACITY. HIS ATTITUDE IS HORRIBLE AND IT'S GOING TO COST...

We just came in for a quick bite. The whole restaurant smells of the restrooms. Almost every table is dirty and there are dirty dishes in the bins (with brown, wilted lettuce on them). Our sandwiches were brought to us and both of them were BURNED! The salami looked like charcoal. No joke! Did I mention, there were NO customers inside? I'm truly dissapointed in this place tonight. After them remaking our sandwiches, we still couldn't eat them. The employees sure seemed to be having fun in the kitchen, though. Thanks for leaving us hungry, Schlotzsky's! Our return to this location is very doubtful! $25 wasted, for sure. :(

UPDATE: I spoke with the manager, who was unable to offer any solution besides having the owner call me. The owner did eventually call me. He offered NO apologies for the issue. He tried to defend his employees because he thought my complaint was about the edges of the meat being burned, even though I told him the meat was CHARCOAL! After a few times of my telling Saif I was unhappy and WHY, his only offer was to remake our food (three days after the incident). I told him I was angry about wasting $25 on this meal. He never offered anything else. He sounded annoyed at having to deal with me at all and not the slightest bit concerned with the incident. I kindly declined and he now knows we WILL NOT return to this location. I'm appalled at the "owner's" handling of this situation. No business...

I had ordered the pick 2 with Beef Bacon Smokecheesy on jalapeno cheese bread and loaded potato soup. The order came out with what appeared to be a turkey/chicken Smokecheesy on jalapeno cheese bread (the soup was correct). I told the employee that took and delivered my order that it was incorrect. She argued with me that I ordered the Smokecheesy; I acknowledged but corrected that it was with beef. Shortly after she came back with the correct sandwich, but on the regular bread and not jalapeno bread. I did not bring this up or mention it because after dropping off the sandwich she quickly grabbed the incorrect, untouched sandwich and threw it away in the lobby trashcan. It felt like her trying to prove a point of her irritation. About halfway through eating my sandwich I found myself chewing on the paper that the roast beef comes on; this is an honest mistake and would be a non-issue had everything else not been so poorly handled by the woman at the register. The food was wonderful and my girlfriend's order came out perfectly, but the poor customer service will prevent me from returning to...