Chili's Grill & Bar — Restaurant in Peoria

Went out for family dinner for the first time in a while! The hostess seems to not know what booths were clean, she seemed frizzled. Waited about 10 minutes to be greet, I had to ask the girl that kept walking by 'who our server was' and she said "me, I am" with irritation and attitude! Not even a 'I'll be right with you", few more minutes go by and she finally came to the table...Marcy just stood there and didn't say I word. Till I told my daughter to order what she wanted. She had ATTITUDE and seemed like we were unconvincing her. When we order all drinks, food and sides initially, so we were (I'd consider) an easy table! Our soups came out before our drinks and appetizer did for whatever reason and I was already irritated with her at that point so I asked to talk to a manger. REMY came over, not apologetic, empathetic or professional like a MANAGER should be. He wanted to move us sections but there were no booths available so we stayed where we were. He had another server, that was in a section on the other side of the restaurant to take over. We asked her if my daughter's order was put in right and it wasn't so she fixed it. My fiancé got a cocktail and never got the water he asked for so she brought that too. Fast forward our food had came out...while we were eating our soup, my fiancé points out that his spoon was DIRTY and had OLD food on it... I looked at mine and it was too, HOW DISGUSTING!! I told the server, she took minutes to bring back fresh soup and plastic silverware. The ketchup was out too so I told her when she came back...I like it with my fries and I shouldn't have have been EMPTY. She seemed so irritated and frazzled, she even said I'm here to just alleviate the situation but did a horrible job at it because she just made it worse. With attitude as well, frustration and inconvenienced body language. Because HER coworker couldn't just do her job right so this lady didn't have to come across the restaurant to help a table not in her section! Not to MENTION Marcy kept walking by our table with dirty looks and more attitude like we DID SOMETHING WRONG... (Sorry sweetie BUT if you can't handle everything that comes with being a server at a busy restaurant while maintaining a PROFESSIONAL manner/attitude, you should find another JOB. Literally one of the WORST servers we've ever had, at chilis and at other restaurants!!) ...Finally we went to pay, Marcy had added things to our bill and things not rung in right for the 3 for me, so our bill was higher than it should've been! We come here often and I'm BAFFLED by the service we RECEIVED last night. She should be fired or written up for treating PAYING CUSTOMERS IN THAT MANNER and ruining our family dinner!! Without CUSTOMERS YOU WOULDN'T HAVE THIS JOB!!!! THANKS AGAIN MARCY FOR BEING THE WORST SERVER, RUINING OUR EXPERIENCE AND PUTTING A BAD TASTE IN OUR MOUTH FOR THIS RESTAURANT...WE'LL THINK TWICE ABOUT...

I don’t leave reviews often, but we had a strange experience this last visit. Server’s name started with a D but I cannot recall it. I consider my partner and I to be pretty laid back and friendly people, but our server seemed to have her mind made up about us right away. I work in customer service and understand that we have our off-days, I can forgive a lot of human errors.

Everything seemed normal with the drink orders. Things started to take a turn when she accidentally dropped her tablet on our table, narrowly avoiding knocking our drinks over. Partner and I were not upset in the slightest. We were forgiving and tried to reassure her that it was okay. I was just happy there was no mess. We carried on, eventually putting in our food orders. Nothing complicated.

She became very avoidant of our table. It was very apparent and deliberate. We could see her regularly checking her other tables in the section, but skipping right over ours. She would avoid eye contact with us and quickly move past our table to make herself busy with something else. It all seemed very intentional. I thought I may have been reading into it too much, but confirmed the vibes were weird after bringing it up to my partner.

We eventually were able to grab her attention with the intention of asking for boxes. She immediately assumed we wanted drink refills (mind you, our plates are half empty at this point) and took off again to grab a water jug. I tried to protest as she walked away, but she was already on her mission. She comes back, we clarify our request and off she goes again. She just dropped the boxes on the table quickly when she did come back with them. I noticed that she didn’t ask me if I wanted lids for my sauces like she did the other tables. She came by too briefly for me to ask myself. Eventually asked a friendly host for those lids. Our sever was the one to bring them. Again, coldly dropped on the other side of the table.

Dessert order was put in and brought out by a nice younger guy. I don’t think we would have heard from our sever again had we not flagged her down for a check. We were unaware we could pay on the tablet (First visit in years). The one and only time she checked on us was when she saw me filling out the post payment survey. Funny.

Again, I am understanding of us all having real human bad days. We all deserve some slack, you never know what someone has going on in their life. I’m certainly not expecting 5 Star fine dining service and my local Chilis. I am not okay with someone making a point of treating me poorly. I don’t feel there was any bad behavior on our end to warrant this treatment. This was less than bare minimum service. It was petty. It was confusing. I would steer clear of this server if I were to return to...

I was contemplating the idea of dining at Chili's, but ultimately, let me enlighten you with my experience that has left me seething with frustration and vowing to never step foot in this establishment again. It was an absolute nightmare from start to finish, a true testament to the abysmal level of service and quality that Chili's has stooped to.

Upon entering the restaurant, I was met with an appalling lack of attention from the staff. Not a single soul bothered to take my order for an excruciatingly long period of at least ten agonizing minutes. The sheer audacity of such negligence is beyond comprehension. As if that wasn't enough, when my order was finally placed, the food took an eternity to arrive, a whole hour of my precious time wasted on this culinary catastrophe.

And let me tell you, the food itself was an absolute travesty. It was nothing short of a disgrace to the culinary arts. Every single aspect of the meal was an affront to my taste buds and a betrayal of my expectations. The flavors were bland, the textures were unappealing, and the presentation was lackluster at best. It was as if the chef had taken a personal vendetta against me and decided to serve me the most abhorrent concoction imaginable.

But the true cherry on top of this disastrous dining experience was the service. Or rather, the lack thereof. The staff exhibited a level of incompetence and apathy that is truly unparalleled. It was abundantly clear that they had no regard for the satisfaction of their customers. Their indifference was palpable, leaving me feeling utterly disrespected and disregarded.

In conclusion, I must emphatically declare that this visit to Chili's will undoubtedly be my last. The abysmal service, the interminable wait for subpar food, and the overall lackluster experience have left an indelible mark on my psyche. I refuse to subject myself to such an abomination of a dining experience ever again. Chili's, consider yourself blacklisted from my culinary repertoire.

HECTOR WAS AMAZING THOUGH give...