Gennaro's Pizza‎ & steak — Restaurant in Philadelphia

Ordered for delivery for my job (co-workers) who had never ordered from here before. I informed them that this place had good food and service because my family and I have been loyal customers for over 15 years. Now my co-workers never want to have any dealings with this place ever again, due to the bad attitude and lack of direction from the delivery person to the manager.

So after ordering and giving the necessary direction to a building you can't miss even if you wanted too, the driver went to the wrong location. After speaking to him several times to try to assist and give further direction, the driver then started to scream at me. He screamed at me until I told him to stop screaming at me. Then he says, "Ok. I will be there in two minutes". Mind you 10 minutes passed with no word from him. I then called the store back several times to speak to the manager to tell him my plight and he then stated that he doesn't want his customers to be upset, but then stated, I was over exaggerating when I canceled my ordered after standing outside for over 20 minutes on my lunch break waiting for the delivery guy to find where I was.

I am very disappointed with the way I was spoken to by both men delivery driver and manager and they have potentially lost a loyal customer and I now understand why the delivery driver spoke to me in such a manner because the manager does the same. And I'm sure that is the example they...

To keep it simple, the food is typically good, but nowadays they mess up orders more often than not and the customer service is trash….in depth, they will mess up your order and deny correcting it by not offering anything outside of a “future credit” even when they have over 45 minutes before closing to provide the properly prepared food.(mind you, I’m less than 5 minutes away and at 39 weeks pregnant would much rather have the food I paid for rather than some lame a## “future credit”) My family and I have been ordering from them over 30 years (I’m talking well before they moved the store’s location from south st) but after tonight, I’m officially done. I ordered delivery and had to bring the improperly prepared portion of a group order back due to the millionth time of being denied adequate customer service. I requested a refund that the guy behind the counter gave so much fuss over. After back and forth I stated that I was done being one of their regulars and he finally gave me my refund before stating that he’d make sure that they would no longer deliver...

I have tried to give this place several tries since it's so close to my house. The pizza is always dripping with grease and soggy. Both times I ordered subs they were not what I asked for on it. Banana pudding in the dessert case looked so good. I got it home and opened it and it had an odor. Took a bite and under the cookies was covered in mold. Last but not least the customer service is awful. Grumpy, rude and you feel like your annoying them when you order. Worst pizza/food in Philadelphia. I did not complain each time because I feel they would not even care with what they have working...