Morgan's Pier — Restaurant in Philadelphia

Upon arrival with my sister, (I, in my 30’s, she 15) I was greeted & carded by security who had just previously been flirting & offering to help two women take a selfie as we approached. The guard then asked my kid sister for her ID and I, as her legal guardian, spoke for her & told him that she was a minor & we were just there for a late lunch/dinner & to take in the view of the bridge. I was then met with an exaggerated sigh, asked to confirm my age while my ID was held out of my sight, & then told in front of my sister “If you present any alcohol to her, you’ll be removed from the premises” & gestured to the hostesses.

This statement was incredibly unprofessional & unnecessary. While I don’t know what kind of life this particular security guard has lived, I felt that the need to warn & treat me as someone that would potentially serve a minor alcohol was completely out of line. I was willing to forget about that (because doubting me being over 21 & the authenticity of a state issued license is either a huge compliment or an interesting example of incompetence for a security guard) but getting seated was only worse!

Getting to the hostesses, I was asked for my reservation which I explained I didn't have one & was curious if walk-in’s were available. I was quickly told they typically work with reservations but that I could go to any table with a silver bucket which were scattered around the bar area & a waitress would find me. We were encouraged to find an open spot on our own Vs being seated by any of the 3 women hanging out by the hostesses station. We eventually found an open table to check the menu + place a reservation since most, if not all, of the good seating was reservation only.

While we waited for our reservation time, we sat at a table to drinkwater & apparently there was at least one security guard in particular “assigned” to us as both my sister & I noticed him somehow always being nearby. As we sat or went to the bathroom, we observed him staring directly in our direction (except for when I looked in his direction). Once we were seated for our reserved table, I asked the hostess if we could maybe be seated two tables over where the view of the bridge was better & was told "those tables are already reserved". (When placing reservations through the app (Resi) as recommended, there's no way to individually reserve a table & our server ended up serving the people that ended up being seated at that table almost 30-45 mins after we started eating.) We were also interestingly placed right on the corner near the entrance where the security guard who had previously been walking around/watching us remained stationed for the remainder of our meal.

The food thankfully was good & we got an app, split a pizza & had dessert. The ONLY reason I decided to remain & spend my money was because we were there to hang for my sister's birthday & I didn't want to make the experience any more uncomfortable for her.

To clarify, there is no mention on the site or the door that this is not a child friendly establishment & while we were there, observed other families with children of varying ages. The way we were treated was beyond poor quality & I genuinely question the skill/experience of the management & owners if this is how they operate their business. I understand that good workers are hard to come by these days but I'd strongly advise against hiring ppl that inaccurately profile & make your patrons feel that it's best that they never return. I would HIGHLY recommend investing in re-training some of the members of your team of grown adults on how to effectively interact with the varying members of the general public in a way that encourages future business. Also, maybe remind them that the guests they're privileged to serve are people with their own lives who CHOOSE to spend their money there despite the appearance of the surrounding area & those guests are able to speak to the experience that they provide them. The team's actions speaks to their level of ignorance to...

I would NOT recommend hosting any events here!! I had a terrible experience hosting my birthday last week from start to finish! The event manager Emma Landau was especially rude and inconsiderate, although all of the employees were pretty miserable too. Upon my arrival, nobody acknowledged me or showed me where the event space even was. No hello, no welcome, nothing! Not the way someone wants to be treated on a birthday, or honestly any day! Just basic skills of interaction were lacking. Far from hospitality. We asked to borrow scissors to cut ribbon that we were using to hang a few balloons, they said they had scissors but we weren’t allowed to borrow them (what??) so they watched us struggle to cut ribbon with keys. The bartender was rude to half my guests who said they were afraid to go back for another drink because of her attitude. At the beginning of the event, Emma said she would charge me for 50 guests no matter how many came, I was shocked since I was expecting closer to 30, but I had emailed her saying it’s possible that more would show up. I was stressed all night about the unplanned huge extra charge that I did not previously agree too. She later changed her mind, but that didn’t take away the 3 hours of stress about it which ruined my night. At the end of my event time (but we were still all there buying more drinks), Emma went around and popped my balloons that I brought, then FREAKED OUT at me that there was confetti inside some of them and that confetti wasn’t allowed (even came back a 2nd time to show me an email on her phone that stated this). I have no idea still why SHE would pop the transparent balloons that obviously have confetti inside them over the floor! Then get mad at ME about it. Let alone do it during my party and in front of my guests. It was rude and embarrassing. I would have gladly taken those balloons home or popped them over a trash can. She said she was so mad because it was horrible for the environment (which is a pathetic lie, since I saw with my own eyes the cups, napkins, and plates provided by morgan’s pier fly into the water when I arrived). She just didn’t want to clean it up. I got the feeling she expected the birthday girl to get on her hands and knees and pick up the confetti from the balloon she popped. She rolled her eyes at me multiple times and had an attitude with me all night. She ruined my mood for the rest of the night and honestly ruined my entire birthday, despite the fact that I just paid her over $2000 for this event!! Really a bummer because I had been looking forward to this event for months. Also we were a very considerate group, we weren’t loud, we didn’t trash the place, nobody got too drunk or vomited, everyone was friendly and respectful. I understand it’s not fun working in the service industry while the people around you are having fun and drinking, but the customers are paying you to do your job, provide decent service and be kind! It’s not too much to ask. I’ve worked in the service industry myself for years, and I would never treat customers the way they did. Lastly on my way out, I asked security for the gifts that my friends had brought for me which they confiscated (because it was alcohol). They brought out one bottle of wine and sent me on my way. Another friend went back to security after I was already in an Uber to retrieve a bottle of tequila that they didn’t bring out. I would have never known that they were keeping it if my friend didn’t say something! Do they seriously keep people’s gifts?? Anyway, don’t plan an event here unless you want...

I am really sad because I never have left a negative review on a restaurant but I felt like this would warrant one. My partner and I came here as an end of the week celebration and the lady sat us in a section where our dinner started being disrupted by bees. We were clearly uncomfortable so we had asked to move to a different table. The area she sat us in was never an area I was sat in before, and I had persisted in wanting to move but our waiter abandoned us and did not help move us possibly to a different section where the problem could’ve been rectified. Additionally, the bees started crawling all in our food and made our meal inedible. It made me really sad. At some point the bees started crawling inside of my food, and I tried to put ice on top of my food to kill them. A woman behind us had said the ice hit her husband and started getting aggressive in front of everyone. It was a very embarrassing experience as someone who was already extremely overstimulated. The problem could’ve been fixed if the waiter moved us out of the area with the bees where barely anyone else was sat. It made for a very unpleasant evening and despite us not being able to finish our meal or even sit at our table, our waiter charged us full price for our meal and drinks. Again, I have never ever had to leave a bad review and I have worked food service before so I have faced situations similar to this. Instead of our waiter being proactive and solving the situation to help us even be able to sit at our table, she abandoned us and told us “That’s just the way things are”, which made for a very unpleasant evening. She was wearing a strawberry hat but I didn’t know her name. I at least wish she would’ve comp’ed us for something or at least gave us an alternative seating option. I hope in the future I can be sat elsewhere and not have this experience again because I feel really awful that my partner has to buy me dinner now at an entirely different restaurant due to this experience. I get really excited about coming here because it’s the only bar I can tolerate as someone with autism and I love outdoor scenery, so I really don’t want...