A Bakeshop — Restaurant in Phoenix

What was meant to be a surprise graduation cake was completely ruined during transit from the bakery to the restaurant. The driver—arranged by the bakery—dropped it off in this condition and rushed out. Thankfully, the restaurant manager quickly snapped a photo, chased down the driver, and returned the cake, stating they could not accept it in that condition.

When I sent the picture to Cate from the bakery, she argued that it wasn’t their responsibility because the driver was a third party… even though she arranged the delivery. On top of the damage, the cake didn’t even match my order: it was missing the “RN” letters on the sides of the medallion and had the wrong plaque. Yes it looked like a beautiful cake but without what I asked for.

A reputable bakery takes ownership from the beginning without arguing with the customer and works with the delivery partner to resolve the problem because the customer’s relationship is with the bakery, not the driver. When I texted Cate about the missing design elements, her response (see screenshot) again showed no accountability and not even a simple “I’m sorry.” She seemed more annoyed with me about the situation and asking for a refund like I did...

Absolutely wonderful every time I’ve come by. Outside of the owner having an outstanding name (clearly also shared by myself so the bias exists) the cakes are truly fantastic. I had the first wonderful opportunity to try a cake for a special occasion which happened to be both Mother’s Day and my sister’s birthday. I ordered well in advance as I’m certain a bakery of their level would need ample time to not only bake but decorate. I got the strawberry Mother’s Day special cake and it was fantastic, I had ordered floral arrangements to match and it worked perfectly. The cake itself was rich, decadent, moist and frankly phenomenal. I tried them a second time for my Mother’s birthday and had the cassata made. Another knock out of the park; tastefully decorated with creams, golds and rich espresso. I have every intention on coming here for all my special occasions and I’ve joked with my fiancé about having them craft our wedding cake. I recommend them HIGHLY to anyone having a special occasion or simply to treat yourself. Nothing says self care like a cake made for...

Our family discovered A Bakeshop pretty recently after it opened and have been a loyal fan ever since. We have ordered cakes, cupcakes, cookies, you name it for every special event in our lives from birthdays to baby showers and we are never disappointed.

Of course, when the time came to choose a bakery for our wedding cake/desserts it was not even a question to have A Bakeshop cater our wedding this past October. Andrea made it easy to schedule a tasting and get everything set up for the big day.

We had SO MANY compliments on the desserts we had at our wedding, and some of my friends from California that attended have even pleaded that I bring those AMAZING peanut butter sandwich cookies the next time I come to visit.

Anyways, Andrea and her team did an amazing job at our wedding and every other event we have ordered a dessert for and we HIGHLY recommend them without any hesitation. We cannot say enough great things about A Bakeshop and will surely be singing their praises for...