Cold Stone Creamery — Restaurant in Phoenix

Me and my husband went and got some ice cream tonight to celebrate a special occasion. We walked in and the place smelled so bad especially being pregnant my nose is so sensitive to smells, anyway we continued to get ice cream and the young lady that took our order had no single clue what the ice cream had in it when we asked her for the “cookie doughnt you want some” flavor and she asked the young gentleman what was that to total 2nd red flag then she kept asking what we wanted 2 - 4 more times after that I deada** wanted to tell her girl we just told you multiple times but I didn’t I just kept quite and once again there she goes asking “what size did you want again” at this point my husband is so annoyed then came my order which was the “cheesecake fantasy and she asked me 3 times before she could understand what size I wanted and then she handed us what we ordered and as we are paying I mentioned I wanted to put in my number for points! She skipped that did something and we were so annoyed with the service we paid and ask for the receipt to redeem points later on. TELLLL MEEE WHYYYYYY as soon as we got home I go on the app to redeem my points, the receipt shows that someone had already redeemed the receipt for points at this point I’m confused because I never entered my number. She obviously entered whatever number she’s scamming to get free stuff where she works!!! I’m not trying to sound like a Karen but we paid nearly $30 with tip that she didn’t deserve of course I want my points. Now I plan to report this to the manager or who ever because it’s just not right worst service ever! And in her employment contract this information can get her fired! I don’t want her fired I just want my points and to have a better experience at the cold stone near camelback...

I have been helping a friend, that loves Coldstone, after he lost a leg in a car accident. A couple of weeks ago he had me get him a yummy, big bowl of cookie dough ice cream with chocolate chips and brownies and he told me that Vicki made his bowl absolutely perfectly! I came in today to get my friend his favorite again and Vicki was working again too! My friend was very excited today when I texted him that. However, there was a second gal working today by the name of Casey and she was awesome too! I want this to sound respectful because I'm probably old enough to be their grandfather but both of those young women are absolutely wonderful! I really enjoyed spending a few minutes chatting with them both. I was the only one in there at the time so I promise no one was waiting while we were talking. However, it's those kind of young people that give me hope for the future. Please hang on to both of them because I will definitely be visiting more with those two around! They were both intelligent, kind, and helpful and Vicki even remembered me from my last visit which was probably a couple of weeks ago! It's those kind of small things that keep me going back and will I continue to do so! Oh yeah, the ice cream is pretty darn good too! Next time your sweet tooth is acting up, do yourself a favor and go to Coldstone and if you're lucky both Vicki and Casey will be working and give you the best ice cream and conversations you've ever had! Thanks to Coldstone, Vicki, and Casey for, not only, the best ice cream in the city but also the best...

I am writing to express my strong disappointment after witnessing an unacceptable incident at your store. A young employee was verbally attacked by a customer who was clearly attempting to get free ice cream. Despite the customer’s aggressive and belligerent behavior, the employee remained calm, professional, and patient while simply following store policy. The customer was upset about having to pay for toppings and claimed her ice cream was incorrect. The employee courteously offered to fix the issue, yet the customer continued to escalate demanding her entire order be free and threatening to call corporate. It was appalling to witness a grown adult yelling at a young staff member over something so trivial. What’s equally concerning is that no manager intervened to de-escalate the situation or protect the employee. This lack of leadership is unacceptable. Employees especially young ones should never be left to handle verbal abuse alone. I strongly urge this location’s management and corporate leadership to address this matter immediately and ensure better oversight and protection for staff moving forward.

I also want to acknowledge that my own experience with these young ladies was absolutely excellent. Even after enduring that incident, she remained polite, attentive, and professional. She represented your company with grace under pressure, and she deserves recognition for how well she...