First Watch — Restaurant in Phoenix

Great food (amazing bread), good service, a little pricey. Awesome dine-in experience, but delivery via Doordash wasn't amazing.

We had brunch on a Sunday at 11:30. We were able to be seated immediately in the patio, otherwise it was a 20 minute wait.

We ordered an iced coffee, a juice, the Elevated Egg Sandwich, the BLT Eggs Benedict, and a side of toast.

The coffee was okay, a little weak. The juice was one of their seasonal specials, Golden Glow, and was delicious. It was well constructed for being a mixed drink.

The egg sandwich was great. The bun was toasted well and held up to the runny yolk. The avocado gave the sandwich a hit of creaminess that it needed, and the arugula provided some needed crunch and freshness. It was even good leftover.

The Benedict was good. The eggs were poached a little too long and it was pretty unwieldy. I think serving it on two pieces of ciabata vs one long piece would have helped a lot. Other than that, it was a great dish. My wife at point said, "This is the best hollandaise I've ever had." She loved how lemony it was.

The bread is incredible. I grew up around some fantastic bakeries, and this chain restaurant has bread that's of similar quality. The best part is you can buy it by the loaf for a reasonable price.

The service was great, everyone we dealt with was extremely friendly, not overbearing, and we got everything we asked for in a reasonable time, including the food, for a busy Sunday.

The price was on par with some of the more bougie brunch places, but it seemed a little high considering there weren't many expensive ingredients used.

All in all, one of the better brunch places I've...

I don’t usually leave reviews, but this experience stood out and not in a good way.

It was our first time at this location, and unfortunately, it’ll be our last. The only positive was that checking in online got us seated quickly. After that, things went downhill. Several items were missing from our order, my French toast came without the fruit on top, one of my kids didn’t get their meal at all, and two other plates were missing sides. It took about 10–15 minutes to get it sorted out, and even then, it was hard to get our server’s attention for refills or anything extra.

At one point, we were trying to flag down our waitress, and she came over saying, “What do you need?” which felt more like an inconvenience than a check-in. We asked for more drinks and an extra side, and after taking another table’s order, she came back a few minutes later to ask what we had requested again before submitting it.

I also asked if they do anything for birthdays since we were celebrating my husband’s, and the answer was simply no. Toward the end, the waitress did apologize for how things went, even though we hadn’t said anything but by that point, it was pretty clear how the experience had gone.

We still left a small tip, not because the service earned it, but because we understand people rely on tips for their income.

If you’re deciding between locations, the Thunderbird one is...

I wanted to give A+ to manager Bobby, the hostess refused to give me a booth as I requested when they have 3 empty in front of me, the hostess lie and told me that those booths were already take it she make me feel not welcomed and then I say can you put me on the list I don’t lknd wait she stay quite and look around and ask me 3 times to sit on the waiting bench I say no I am fine she wants to force me to sit so nobody can saw me waiting and sit me on those booths that were available, she finally sit me on one of the booths were available and I ask her I thought you say you have those booths already take it and she say but I have that one and that one then after she sit me on the both she bring a party of 2 on the other 2 booths she just refused and big liar she humiliated I ask for the manager manager come sit on my table and calmly listened to me and apologize and he went talk to her, I am business owner and this is manager you want for you bussines I have similar issue with snooze and the manager instead fixing the issue he make me wait to talk to me and put me back on list and wait another 30 min thanks to incompetent manager i remove snooze from out lunch...